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Customer Relations Officer

1 month ago

Greater Adelaide SA, Australia Skylight Mental Health Full time

**Customer Relations Officer**:
by Recruitment | May 3, 2024

**Based in Adelaide Metro**

**Casual positions available**

**Open Until Filled**:
**Possible shifts between Monday - Friday 9am - 5pm SCHADS Level 2.4**:
**Company Overview**:
Skylight Programs deliver a range of recovery oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader general South Australian community.

**Role Overview**:
Skylight is keen to recruit a casual Customer Relations Officer to support Skylight service delivery within a customer service position. The tasks may include, but are not limited to, answering first point of contact calls, completing bookings and scheduling for Skylight services, responding to general enquires from participants and members of the community, identifying service needs and engaging in administrative functions to support organisational requirements, all within a fast paced environment. The Customer Relations Officer will be required to build and maintain respectful and compassionate relationships with Skylight participants.

**Requirements for Success**:

- Resilient - allowing you to move from one call to the next remaining calm under pressure.
- Exceptional communication skills including verbal, written and interpersonal.
- Strong time management and organisational skills with the ability to juggle multiple tasks.
- Demonstrated ability to embrace change and strive for continuous improvement.
- A proven customer centric attitude.
- Customer service skills and experience.
- Knowledge of Customer Relationship Management databases would be advantageous.
- DHS Working With Children Check and NDIS Worker Check.

**What can we offer you?**
- An attractive remuneration package, including Salary Packaging
- An Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family members

**Applications**:
Skylight will fill the role as soon as possible, and will keep the recruitment open until filled.

**To be considered, please address the following questions in a maximum of one page, together with your cover letter and your resume**:

- What interests you most about this position?
- Using examples, please demonstrate how you manage priorities in a dynamic service environment?
- Job Description

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