Process Manager

2 months ago


Perth, Australia Kinetic IT Full time

**Job no**: OCREQ0023992

**Employment type**: Full Time

**Location**: Perth

**Categories**: Business/Systems Analysis, Service Management

**About the OPPORTUNITY**:
We are currently seeking an experienced and capable Process Manager to join our team and efficiently streamline our operational processes for optimal productivity and performance.

The Process Manager has the following responsibilities:

- Develop and implement ITIL processes to optimize service delivery and quality.
- Lead and facilitate workshops to gather requirements, identify process gaps, and drive process improvements.
- Manage projects with a strong emphasis on organizational change, ensuring that process improvements are effectively adopted by the team.
- Contribute to projects related to asset management, including asset tracking, maintenance, and lifecycle management.
- Drive the implementation and improvement of service configuration management processes.
- Utilise and enhance ServiceNow ITOM tools such as Discovery and Service Mapping to improve service visibility and efficiency.
- To be able to inspire a team and keeping them focused on the highest priorities
- The ability to clearly communicate vision, goals and expectations to the team and stakeholders
- Planning and technical documentation
- Participating in strategic planning to work towards account and team goals

**Keen to get involved? You’ll just need some of the following**:

- Able to demonstrate examples driving change and service delivery
- ITIL intermediate and/or expert certification
- SIAM Foundational knowledge or exposure (desirable)
- ServiceNow CSA (desirable)

**THE KINETIC IT DIFFERENCE**:

- Genuine work life balance with opportunities to develop and grow with likeminded people
- 6-month career planning reviews as standard
- Central location, great views and close to bars/shops/cafes and transport links
- An open and supportive culture where we respect all people as individuals, and everyone has a voice
- Paid parental leave, and other benefits tailored to your individual goals

**About KINETIC IT**:
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.

**How to apply**:
**Advertised**: 31 Oct 2023 W. Australia Standard Time
**Applications close**: 07 Nov 2023 W. Australia Standard Time


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