Home Investment Lending Associate, 5.1

**Req ID**: 76667
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Cabramatta
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an ANZ Home & Investment Lending Manager, your knowledge of the local market will help you build strong relationships with customers so you can coach them through the home loan journey and deliver an exceptional customer experience.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 months Secondment
**Role Location**: 16 John Street, Cabramatta NSW 2166
**Work Hours**: 40 hours
What will your day look like?
As a Home & Investment Lending Associate, you will have the opportunity to:

- Work with the Home & Investment Lending Manager to support customers in saving for, buying, and owning their own home or investment property
- Coach customers through each step of the journey,
- Act as a mentor to other members of the branch, coach them, and enjoy inspiring them to provide the best possible customer experience
- Maintain relationships with existing customers and ensure customers’ experience with ANZ is seamless
- Deliver on our Customer Promises to ensure customers are strong advocates for ANZ

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Strong customer focus, with home lending and retail banking experience,
- Significant experience in financial services and attention to detail,
- Experience in being an active user and promoter of technology to educate customers about digital solutions,
- Ability to multi-task and be highly adaptable to change and ambiguity,
- Excellent communication, presentation, and interpersonal skills, and
- Willingness to be proactive and work in a collaborative team environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us? (NZ)
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Job Posting End Date
24/10/2024, 11.59pm, (Melbourne Australia)