Digital Production Operations Analyst

4 months ago


Brisbane, Australia Virgin Australia Full time

**Work type**:
Max Term

**Location**:
Brisbane

**Job type**:
Digital & eCommerce

**Applications close**:
**Digital Production Operations Analyst**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**Who we’re looking for**:

- The role will also be responsible for the support and maintenance of these systems ensuring processes and procedures are in place to manage the resolution of issues and maintain the ongoing operation of the core systems.

*** This is an 18-month FTC role based in Brisbane only.**

**What you’ll be doing**:

- Maintain a backlog of small system enhancements and changes working with the business and service providers to deliver timely improvements to the business
- Develop reports and dashboards to deliver insights and metrics related to the performance of all systems and platforms
- Monitor analytics and social media channels daily to ensure system stability and respond where necessary based on set guidelines
- Ability to read and update html templates and css (i.e. Tripcase itineraries)

**You’ll be great in this role if you have**:

- Experience working in a commercial environment (essential).
- Confidence in successfully managing digital platforms.
- Airline experience in the field of IT or Digital
- Experience in managing multiple products, digital project lifecycle and system management experience
- Software development lifecycle management experience and corporate booking engine tools experience

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.


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