End User Support Analyst

2 months ago


Sydney, Australia Are Media Full time

**Job no**: 499692

**Work type**: permanent full time

**Location**: Sydney

**Categories**: Information Technology

**Why Are Media?**

Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including; Parental Leave, Wellness, Performance Coaching & Development, Mentoring and our unique Are Media Academy (Interns, Lunch N Learns, and much more).

We support flexible ways of working through our Activity Based Working (ABW) model. We encourage a balance of working in the office and remotely and we believe this enables our people to do their best work.

**Who Are We?**

Are Media is a house of brands that women know and love. We reach 9 in 10 Australian women every year through brands like _The Australian Women’s Weekly_, _marie claire_, _Who_, _Woman’s Day_, _Gourmet Traveller_ and _Australian House and Garden_. We create content across digital, magazines, social channels, customer review sites, videos, podcasts, events and experiences. Our aim is to inform, inspire, influence and enable our audience to connect with the things they are passionate about across beauty, food, fashion, travel, parenting and entertainment.

Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people.

**About the role**

The End User Support Analyst is responsible for delivery of key Technology services by providing assistance & support to our employees both in-office and remotely. This position is an integral part of the whole Technology team and works closely with Infrastructure, Operational Systems and Business Application team members.
- This role will be reporting to End User Support Manager
- Are Media End Users and IT Vendors would be key stake holders
- This role contribute to the success of the company by driving end user satisfaction and providing high quality support

**Duties**
- Technical support to end users.
- Administrating, testing, and troubleshooting system issues.
- Well versed with Windows and Mac OS features and troubleshooting
- Group Policy Management for all end clients and servers.
- To develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise.
- Remote management and troubleshooting, Asset management and inventory.
- A proven ability to design and maintain a patching infrastructure, patching concepts, best practices.
- Update Software packages and scripts for smooth deployment and installation on Laptops and Desktop.
- Uses scripting languages such as VBScript, PowerShell, or batch scripting to automate tasks within a Microsoft Windows environment.
- Manages Microsoft System and Configuration Manager (SCCM) with respect to monthly patching and software deployment.
- Liaise with various third party suppliers/vendors as and when required.

**Skills and experience**
- 3+ years of experience of working as End User Support Analyst
- Well verse with ITIL Concepts
- Experience of ITSM tool Jira Service Management
- Experience with Windows and MAC operating systems
- Good working knowledge of network technologies
- Well verse in Active Directory on creating accounts, joining computers to the domain, creating printer's queues, creating Exchange mailboxes, distribution lists, security groups, and external contacts.
- A proven ability to design and maintain a patching infrastructure, patching concepts, best practices.
- Well verse with software deployment tools like SCCM/End Point Central
- Well verse with End point detection and response tools like CrowdStrike.
- Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
- Thorough understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management

**Please and send your CV via the link.**

**Advertised**: 29 Jun 2023 AUS Eastern Standard Time
**Applications close**: 27 Jul 2023 AUS Eastern Standard Time



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