Operations Support Analyst

4 weeks ago

Melbourne, Australia Bupa Full time

**About the Opportunity**

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. Bupa Clinics provide health assessments and clinical services across Australia, with a focus on providing exceptional customer experiences, outstanding client outcomes and the highest level of clinical safety and quality.

**About the Role**

A new opportunity has become available for a talented Operations Support Analyst to join our team. This role is reporting into the Operations Support Manager and will be based out of our Melbourne CBD office when not working remotely.

This is a varied, fast paced and agile role where you will be responsible for collaborating closely with the Operations Support Manager to understand program goals and objectives to deliver. The role is accountable for the management and delivery of:

- Business improvements initiatives
- Resource Materials
- Change Management
- Projects
- Operational Support

This role will contribute to the delivery of a service recognised for its exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality. This is a key Bupa Clinics role delivering exceptional performance, ensuring Bupa is loved by customers and employees love working at Bupa.

**How will I help?**

Key accountabilities include but are not limited to:

- Assist in identifying patterns, trends or issues and support improvement opportunities and innovation programs
- Responsible for the integrity of the document management system and creation of new material as required as well as the design and development of relevant resource materials i.e. work instructions, procedure manuals, quick reference guides
- Change Management; engage relevant stakeholders and lead the implementation of changes to systems, processes, and procedures
- Act as a stream lead on projects where appropriate, including reporting, delivering updates and presenting to key partners
- Complete end of month reports by compiling and analysing data from multiple sources, including Customer NPS analysis and support of related initiatives
- Customer advocate - have the customer experience front and centre when analysing existing/ proposed processes and recommending changes

**What do I need?**
- Proven experience in a business operations area, preferably supporting customer facing teams, with a strong understanding of operational processes and systems. (Experience in the healthcare industry and working with government bodies is highly desirable).
- Demonstrated commitment to and delivery of process improvements.
- Advanced skills with Microsoft Excel, Word, PowerPoint, and Visio as well as an ability to adapt and use new software.
- Strong written and verbal communication skills with the ability to effectively engage and influence stakeholders.
- Ability to analyse and interpret a range of data and results, identify opportunities and build recommendations in relation to improved performance.
- Attention to detail and follow up to ensure accuracy and timeliness of work.

**Be at the heart of it with Bupa**

Our Operations Support Team are passionate, dedicated and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We’re not an ordinary team, and we’re not looking for an ordinary team member.

You’ll enjoy all the benefits of working with Bupa in Australia, including:

- Flexibility of working from home and the office - the work life balance you crave
- Comprehensive training and ongoing development - we say it because we actually do it
- Internal career progression opportunities
- Competitive salary + annual bonus + Bupa benefits including significant product and service discounts
- Regular team meetings and celebrations of success

Bupa employ more than 80,000 people globally and 22,000 across Australia and New Zealand. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.

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