Operational Support Officer

7 months ago

Sydney, Australia NSW Government -icare Full time

**Kent St**

**Summary**

icare is seeking an Operational Support Officer to provide a range of administrative support to Lifetime Schemes’ frontline teams.
- Fixed Term 12-month Contract with a 35-hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $79,032

**About the Role**

Operational Support Officers enable the delivery of Lifetime Schemes’ strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function for Lifetime Schemes.

This role is responsible for providing a range of administrative and operational support functions to enable the efficient and effective delivery of services to Lifetime Schemes’ customers by the frontline teams.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Operational Support Officer **you will be:

- System Workflow Management: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- Service Requests: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- Physical Mail: Manage physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
- Correspondence: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.
- Information requests: Respond to requests for information by collating and sending copies of relevant documents for insurers, solicitors, subpoenas and other third parties.

**Skills & Experience**
- Experience in business administration.
- Experience in a customer service environment.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Operational Support Officer

    7 days ago

    Sydney, Australia NSW icare Full time

    **About the Role** Operational Support Officers enable the delivery of Lifetime Schemes’ strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function for Lifetime Schemes. **Benefits** - A corporate wellbeing program with...

  • Disability Support Officer

    3 months ago

    Sydney, Australia Support Umbrella Group Full time

    **About Us**: Support Umbrella Group, through its subsidiaries iSeekSupport and iSeekCare, is dedicated to providing compassionate, high-quality support services for individuals living with disabilities. We are committed to empowering our clients, promoting independence, and enhancing their overall quality of life. Join a dynamic and caring team that makes a...

  • Disability Support Officer

    4 months ago

    Sydney, Australia RealCare Community Support Services Full time

    We are looking for Disability Support Officer. Should have experience at least for 1 year. - Develop a plan along with the client to improve their lives and follow it on a daily basis - Assessing clients' needs and planning, developing and implementing educational, training and support programs - Interviewing clients and assessing the nature and extent of...

  • School Learning Support Officer

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    1 month ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    1 month ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    4 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Retail Operations Coordintor

    7 months ago

    Sydney, Australia Marcs DL Support Office Full time

    **Retail Operations Coordinator**: **_ sass & bide_**_ is a highly creative Australian designer label dedicated to the strong, the obscure & the beautiful, leading the culture of fashion for bold and individualistic women._ **_ David Lawrence_**_ has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and...

  • Retail Operations Coordintor

    6 months ago

    Sydney, Australia Marcs DL Support Office Full time

    **Retail Operations Coordinator**: **_ sass & bide_**_ is a highly creative Australian designer label dedicated to the strong, the obscure & the beautiful, leading the culture of fashion for bold and individualistic women._ **_ David Lawrence_**_ has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and...

  • Executive Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Humanforce Full time

    Unlock a Rewarding Career with HumanforceWe're seeking an exceptional Executive Support Specialist - Office Operations to join our vibrant team in Sydney, Australia. This is an exciting opportunity for a highly organized and proactive individual to support our Executive Leadership Team and drive the smooth operation of our global offices.About the...

  • School Learning Support Officer

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Operations Officer

    6 months ago

    Sydney, Australia Perigon Group Full time

    Excellent company culture - Sydney CBD location with Harbour Views - $90,000 - $110,000 package This diversified, ASX listed fund manager is a successful and established business with an excellent track record. An opportunity is now available to join their Operations team. As Operations Officer, you will support the business across Investor Services and...

  • School Learning Support Officer

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Operations & Customer Support Officer

    3 weeks ago

    Sydney, Australia Brighte Full time

    Operations & Customer Support Officer **Brighter Together** Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie. Our founder and CEO, Katherine McConnell, has been awarded Telstra Business...

  • School Learning Support Officer Bilingual Iec

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    4 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...