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Learning Design Consultant
3 months ago
Design learning products & services that contribute to the Home Claims Customers strategy
- Permanent full-time role
- Any location
You will design high quality learning products and services that compliment and contribute to the Home Claims Customers strategy. The role will work closely with key stakeholders, colleagues and vendors/partners to design, develop and maintain learning solutions. As well as providing best practice advice on learning solutions to raise the quality of learning and workforce capability across Home Claims Customers.
**What you’ll do**
- Use agreed Suncorp learning methodologies, approaches, tools and resources when designing learning solutions.
- Prepare learning solutions including detailed learning objectives, evaluation strategy, organisation of proposed content, plan the look and feel, create/write/curate content, and development of final materials.
- Collaborate across and within teams and build strong relationships with customers to match the right solution to each customer’s needs, placing the customer at the heart of decision-making processes.
- Work in partnership with the technical experts across Insurance to design effective, efficient, and innovative learning experiences for our people.
- Prepare and manage a detailed plan for each design project, including milestones, resources (including vendors/partners) risk, impacts, issues and mitigants.
- Understand how to contribute to team, business and group priorities and drive priorities with a sense of purpose.
**What you’ll bring**
- 3 to 5 years Learning and Development Design experience (desired)
- Experience with eLearning development tools such as Lectora, Captivate (desired)
- Project Management (desired)
Employee benefits | Suncorp Group
Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._
**Advertised**: 07 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 23 Feb 2024 AUS Eastern Daylight Time
