IT Service Desk Officer

1 week ago

Mandurah, Australia City of Mandurah Full time

**Position No**: 017/2024

**Work Type**: Permanent - Full Time
- Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence?
- We work together with you to create a culture based on respect, trust and inclusiveness.
- We embrace flexible working conditions and are always open to discussing your individual requirements so that you get to create your own experience with us.

The City of Mandurah is seeking an enthusiastic and committed individual to fill the position of IT Service Desk Officer. In this role you will provide efficient and effective service desk support to the City.

**Imagine a future with us**

The City of Mandurah (CoM) is one of the main cultural ambassadors and project leaders for Mandurah. We not only support and empower local businesses, create local jobs and opportunities but foster innovation and creativity in enterprise whilst considering the impact to our beautiful environment. We are _woven by waterways (gabi), a city with a village heart (mandjookoort)._

At CoM, we look out for one another; prioritise respect, are fair, look after your development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted and achieve their full potential. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. At CoM you will find unrivalled opportunities to succeed and realise your full potential.

**But enough about us, let’s talk about you**

You will be responsible for:

- Provide first level support and incident management for the IT service desk to the City of Mandurah.
- Assess level of incident and allocate a priority in accordance with agreed incident management processes and procedures and priority of incidents.
- Provide administrative support to the Information Services section including market research and ordering of IS/IT equipment, hardware or software, reconciling telecommunications and leasing accounts.

**What you will bring to the team**:

- 2 years’ experience in a similar role
- ITIL knowledge or certification desired
- Outstanding customer service skills
- Good planning and organisational skills
- Ability to capture, document and record optimising problem resolution in the help desk system
- Excellent interpersonal skills

**The finer details**

**Why work with us?**

You will be working for the City of Mandurah, an employer of choice and one of Western Australia’s fastest growing local authorities. Our vision at the City is “Woven by waterways, a City with a village heart” and all our employees instil the values of connected, integrity, excellence, courage and innovate.

There are many advantages in working for the City, including:

- A fair salary - enjoy great work conditions including salary sacrificing options.
- Access to free staff parking and less than 50 mins to Perth by train and car.
- Superannuation Guarantee Contributions (SGC) payments with matching additional contributions made by the City in accordance with the City’s Enterprise Agreement.
- Health & wellbeing initiatives, including free recreation centre membership.
- Discounted medical insurance.
- Learning and Development opportunities to fuel your amazingness and take your career to the next level.
- Flexible working hours including 9-day fortnight, 19-day month and working from home options.
- Transparent performance framework: approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your line manager.
- Generous leave entitlements: provisions for many forms of leave; including annual, personal/carers, parental, study, cultural, domestic violence, compassionate and bereavement leave.
- Employee Assistance Program support: you are encouraged to use this free short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.
- A vibrant Employee Reward & Recognition Program
- Did we mention Study Assistance, a social club, corporate uniform and much more

**Casey Mihovilovich**
**Chief Executive Officer

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