Operations Manager

2 weeks ago

Noble Park North, Australia Colmed Group Full time

_Are you our next Head of Operations?_

Colmed Group is hiring our new **Operations Manager**.

We're looking for a star who shines initiative and attention to detail extremely brightly. A star committed to providing a quality service, who doesn't leave a stone uncovered for all of our clients and staff.

You will be confident in your abilities, be extremely dependable, have a strong work ethic and be willing to continue to learn and help blast our organisation into the next galaxy.

Our Operations Manager oversees all of the operations of the business, including management of our Operations Team consisting of 4 members. Ensures all of our bookings run smoothly, including initial enquiry, quoting, rostering and follow-up reporting. Ensures all of our staff uphold a high standard of customer service, attend all shifts with professionalism and are well and truly prepared for duty.

**Role/Responsibility**
- Main point of contact for the resolution of client and/or staff complaints
- Create and build relationships with prospective and existing clients
- Seek new business opportunities as well as harness potential growth in existing clients
- Be familiar with relevant legislation including, but not limited to OHS/WHS, Labour Hire Licenses, First Aid Licence and Awards
- Represent the business to Medical Personnel and to existing and potential clients
- Participate in management reviews of the business
- Collaborate with HR regarding advertising, interviewing and appointment of staff
- Key Performance Indicators: Monthly / Yearly Revenue Target, Reducing Cost of Sales (where possible), GP Target, Leads, New Contract / Ad-Hoc Clients & Client Retention
- Sourcing best possible deals and value for equipment and/or suppliers

**Skills & Qualifications / Experience**

The role is typically suitable for a person holding a graduate degree (in any discipline) and/ or a minimum of 3 years management experience in operations/project management.

Demonstrated experience in any of the following:

- on-hire labour agency
- nursing agency
- gross profit margins
- first aid training
- first aid equipment and sales
- policy/procedure writing
- quality assurance management

**Working With Us..**

We are extremely fortunate and lucky that Colmed Group is an employer of choice. That we have a large client base who consistently come back to us to fulfil their requirements. That we are a leading pre-hospital care provider in Australia, especially Victoria. You will be joining us to build on what we already have, provide new ideas to make us a better workplace, be creative, be a positive influence within our Team and more

Location: Noble Park North, VIC

Fulltime M-F 9-5

**Salary**: $80-$120k (depending on experience)

Yearly Bonus: % of gross profit (approx $10k+)

Colmed Group is a proud equal opportunities employer and appreciates applicants from all backgrounds

**Salary**: $80,000.00 - $120,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Have you worked with Awards?
- What software systems have you used?
- How many direct reports have you had?

**Education**:

- Diploma (required)

**Experience**:

- management: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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