Training Coordinator

3 weeks ago


Perth, Australia Crown Perth Full time

Crown Perth are consecutive AHA Awards winners in training and Hall of Fame recipients for the WA Tourism Awards in the category of “Education and Training”. Our Learning & Development team have led this success by providing extensive in-house training opportunities to Crown Perth employees.
- With three distinct and successful hotel brands onsite; Crown Towers, Crown Metropol & Crown Promenade; the L&D team require a passionate
**Training Coordinator** to provide the on-going delivery of training activity within the Hotels portfolio on a
**full-time** basis.
- This diverse role will facilitate key programs and initiatives including induction, department on-boarding and online compliance learning. This role is also responsible for delivering technical and hotel branded customer service training to new and existing employees to ensure an exceptional guest experience. Reporting to the Training Manager - Resorts, this role incorporates high administrative components including the documentation of processes, training plans, work instructions and compliance records.

**Essential Criteria**
- Strong customer service experience
- Experience in a hotel and/or hotel related role
- Strong knowledge of hotel operating systems
- Ability to recognise skills gaps and identify appropriate training solutions
- Demonstrated experience in coordinating projects, priorities and resources to deliver business outcomes
- Experience working with internal and external customers
- Secondary School Certificate or equivalent

**Preferred Criteria**
- Hospitality or business-related qualification
- Certificate IV in Training and Assessment or other training qualification
- Experience in a Training or HR role
- Facilitating training sessions for diverse groups

**Applications Close COB Thursday 20th April 2023**
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you

**Primary Location***: Perth

**Position Status***: Full Time


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