National Investigations Manager

2 weeks ago

Bella Vista, Australia Woolworths Full time

**We are Woolworths Group
**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**National Investigations Manager
- Represent the Woolworths Group, and be a part of conversations; the future of risk management and loss prevention
- A highly visible role working with the National Operations, Stock Loss, Security and Safety teams,as well as external partners Hybrid working locations across Sydney, and home, flexible rosters and the ability to priortise your own workload

**Welcome to the National Store Loss Team
**Playing a critical role in the Supermarket Loss team; this role exists to support and develop a National investigations strategy to reduce loss through managing external and internal theft/fraud, focused on high theft and harm offenders. You will be the SME on internal and external investigations, including processes, systems (e.g CCTV) and providing support, coaching and guidance to the investigation team and other stakeholders. You will be the key investigations contact to provide support and guidance to both internal and external customers and stakeholders including law enforcement.

Utilising your experience and knowledge, implement best practice investigation activities nationally across Woolworths Supermarkets. Play a key role shaping how we manage risk within Woolworths; your voice will be a part of the future of risk management across the nation. Coach, guide and mentor a national team of SMEs to execute the Investigations strategy. Lead and support your team with rollouts of new processes and projects.

**What you’ll do
**This role is based in Sydney, NSW and will entail regular travel to local stores, as well as interstate travel, including a weekend roster as required. As the conduit for our store teams, state management, and external partners, you will be responsible for:

- Lead a team of investigators to respond to incidents and develop/implement measures to reduce future risk associated with acts of violence and aggression
- Develop the investigation model and tools for store support along with embedding the national investigation framework process
- Lead and manage investigation resources to provide serious incident and post-incident response
- Monitor trends and identify emerging offenders with Organised Retail Crime (ORC), coordinate approaches of evidence gathering and brief of evidence preparation, resulting in law enforcement reporting and response Conduct risk mitigation to prevent recurrence of incidents

**What you’ll bring
**Reporting to our National Stores Loss Manager, this role will flourish with the following skills/experiences:

- Demonstrated experience leading an Investigation Team in a complex retailer
- Qualified and experienced investigator, case management and investigation experience and the ability to manage high risk situations with law enforcement experience desirable
- Experience and passion for coaching and developing others, with strong leadership experience
- Change management experience with the ability to take your team and stakeholders on the change journey
- Demonstrated experience with Operational strategy, planning and risk & corporate governance Excellent written and verbal communication skills with the ability to adapt communication styles to stakeholders

**What you’ll experience**

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and com

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