Cloud Solutions Specialist

7 days ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0061417
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Business Services
**Salary**:UOM 7 - $102,338 - $110,780p.a. plus 17% super
- **Improve user experience in the University of Melbourne Research Cloud by overseeing daily operations and development, with a focus on technical support and system enhancements**:

- **Showcase a commitment to exemplary customer service, ensuring smooth utilisation of computing resources, through regular collaboration and strong communication skills within an engaging and welcoming team**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
This role will be the technical expert dedicated to optimising the University of Melbourne Research Cloud service. The role includes direct user support, system monitoring, and VM configuration (particularly with Windows systems). Swiftly resolving service requests and incidents is your mission, ensuring a seamless user experience. As a crucial member of the Cloud Services team, your commitment to exemplary customer service is key. Collaborate closely with RCS (Research Computing Services) and other units in Business Services, engaging with researchers and support teams to elevate our Cloud Solutions.

Your responsibilities will include:

- Enhance Cloud customer service support for UoM Research Cloud, HPC, and data storage services
- Respond promptly to service requests, deploying system upgrades with mínimal downtime
- Monitor capacity and performance, fostering collaboration and effective communication with stakeholders
- Contribute to a learning culture, acquiring new skills, and ensuring the seamless operation and optimisation of virtual machines in the RCS cloud infrastructure

**Who we are looking for**
You will possess good knowledge of scripting languages, excellent Windows administration skills, and strong written and verbal communication skills with a customer-centric focus. Preferably with previous experience within Universities, a core skillset, and a focus on supporting end-users. You excel in understanding and providing solutions to complex problems, demonstrating an analytical mindset and expertise in the area. Listening skills are a key asset in this role, emphasising the need for a logical and understanding approach to problem-solving beyond standard help desk functions.

You will also have:

- Tertiary qualifications in a relevant discipline **OR** an equivalent combination of relevant experience and education/training
- Familiarity with support services such as ServiceNow, Freshdesk, RT, Zendesk, or similar

For further information regarding responsibilities and requirements please refer to the attached PD.

**This role requires current valid work rights for Australia.**

**Your new team - Business Services**
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are not required to respond to the selection criteria in the.**

**Advertised**: 02 Feb 2024 12:05 AM AUS Eastern Daylight Time

**Applications close**: 25 Feb 2024 11:55 PM AUS Eastern Daylight Time

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