Rental Administration/customer Support

2 weeks ago


Welshpool, Australia IPA Personnel Services Full time

**Don't like working a typical 8am-5pm working week? Would you like the option of working a flexible 9-day fortnight or have a Monthly day off**

**This means more time to focus on the things that make you happy, or as we like to say, More time for U**

In addition you will receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of **5 weeks** leave

This position will provide support and backup in all aspects of the forklift rental department, assisting the rental controller, rental administrator, and sales team.

**KEY RESPONSIBILITIES**:
The new applicant will provide assistance to our BDM’s in all aspects of the rental sales process, this includes;
- Quoting customers.\
- Provide information to customers.
- Deal with customer damages and assist with recovering the cost of damages.
- Follow up with customers who require Purchase Order numbers
- Cold calling
- phone
- Dealing with walk-in customers
- Develop relationships and take orders from customers when required.

**Rental Assistant**:
Provide assistance to the Rental Controller in all aspects of this position, this includes;
- Assisting with machine allocation ensuring all customer orders have been fulfilled.
- Liaising closely with our Work Shop checking machine availability and status. Take photos of equipment before it goes out on hire.
- Checking on Daily Hires status.
- Asset management of hire fleet, being accountable for all equipment including the effective management of all sure sub-hired machines.
- Provide backup when required to process rental agreements On/Off Hire.

**QUALIFICATIONS/EXPERIENCE**:

- Hire industry background would be an advantage, but not essential
- Sales experience will be an advantage
- Shows interest in equipment, not necessarily hire equipment
- Motivated, pro-active, team-oriented, and positive approach
- Demonstrated history of wanting to learn and take on responsibility
- Prepared to offer commitment and dedication and a desire to succeed personally and professionally
- Good problem resolution skills
- Versatile and prepared to be ‘hands on’ when necessary
- Computer literate with knowledge of Microsoft packages - Familiar with Great Plains will be an advantage
- Good organisation and time management skills. The ability to prioritise tasks and responsibilities, is crucial due to the spontaneous nature of the industry.
- Able to work unsupervised and as part of a team
- Very good interpersonal and communication (written, verbal) skills

**Job Types**: Full-time, Permanent

**Salary**: $62,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Equipment hire: 1 year (required)
- Administration: 1 year (required)

Work Authorisation:

- Australia (required)



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