Service Coordinator

3 weeks ago

Melbourne, Australia InLife Independent Living Full time

Focus on training and career progression
- $85k - $90k Base +Super + Salary packaging
- Hybrid role - lead a team and support clients

Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you.

Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Coordinators/Team Leader partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

**About Us**

We're a rapidly scaling, not-for-profit disability support provider that believes in positively transforming the lives of people with disability. In doing so, we aim to create the highest quality agency we can, ideally reshaping the sector as a whole.

This means we often do things differently. Since we began in 2015, we've made it our mission to examine every part of what a support provider does - from how we structure our teams, to how we recruit and roster, to how we ensure the highest quality support, to how technology acts as an enabler for all that we do.

Our clients tell us they notice this difference, and for many it's had a profound impact on their lives. Supporting more than 250 clients across metropolitan and regional Victoria and only continuing to grow, we want the people who join us to also believe disability support should enable a life of independence and dignity

**The role**

The role of Coordinator at InLife is like no other in our sector At the heart of this role is second to none client relationship management and creating amazing teams of support around our clients. Together with our Client Service Managers, you will work with our clients in their homes or shared accommodation settings to develop and manage teams that support their goals. This is a great role and team where you can build your career and leadership skills in our sector.

Coordinator roles at InLife can look different across our clients - you may be managing a small caseload of individual clients in their homes, you may be managing a shared or unique supported independent living (SIL) home or in an apartment complex with up to 10 clients sharing some of their supports.

All our roles have a component of built-in support work - it's the way we maintain close relationships and connections with, and an understanding of, our clients' ongoing support needs. The proportion of your time that will be spent “coordinating” and “on shift” in these blended roles varies depending on the setting and clients you're working with.

You'll work as part of a close-knit team in your region in these really flexible roles.

**What does the role involve?**

This isn't your average coordinator role. Here's what you can expect:

- Lead a team of InLife Assistants (disability support workers) to provide great service
- Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
- Work side-by-side with our clients to foster and promote positive outcomes
- Collaborate with InLife's Client Service Managers to maintain client team rosters, recruit team members and guide them through induction (we hire teams to suit every client)
- Provide ongoing support, mentoring and client-specific training for staff
- Maintain client records and monitor funded support budgets, as required (don't worry, you'll be working with our friendly finance team for this)
- Contribute to the continuous improvement of InLife's policies and procedures
- Participate in our in-house on-call after hours coordinator roster
- Provide residential care and support for people living with disability in shared living settings

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.

**To do a great job, you'll need**:

- A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a team. This must include previous experience rostering and the use of record management systems
- A passion for client focussed care and a collaborative approach
- Experience supporting people living with disability in group housing settings and in their own home
- Active listening skills and the ability to build meaningful relationships with clients and care teams
- Tech savvy and comfort with using and/or learning our cloud-based apps for things like rostering and incident reporting
- Confidence and energy to inspire and support other Assistants
- Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)
- Full Victorian driver's licence and suitabl

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