Customer Success Manager

1 month ago

Sydney, Australia LMS365 Full time

We believe customer success is the primary driver for sustained profitable growth in a SaaS product business. If you share this belief, you could be the right fit for this exciting role in our ANZ business.

LMS365 is emerging as the first-choice solution for L&D managers with Microsoft 365 as the digital workplace solution. Because LMS365 is fully integrated in Teams, it means learning and development outcomes are delivered when and where they are needed.

Our customer success managers are the facilitators and coaches who ensure all our customers gain maximum benefit from their investment in LMS365.

**About the Job**

Our company is expanding and so is our Customer Success team. Are you passionate about customer experience, do you enjoy working in a collaborative setting, are you detail-oriented, a problem solver and yet don’t fall overboard if the boat rocks? If yes, then you have an excellent opportunity to join and impact a company in rapid growth.

We are seeking like-minded people who are passionate about learning and development. Are curious about digital workplace transformation and want to see customers succeed If you feel to match this crireria, then you have an excellent opportunity to join and impact a company in rapid growth.

As a Customer Success Manager for LMS365, you will have a vital role as a trusted advisor to customers, of all shapes, sizes and in a variety of stages of growth. This includes proactively and reactively, manage our customers' evolving LMS365 journey to include implementation, adoption, renewal, and potential expansion. Your role will be to understand individual LMS365 use-cases and guide customers to make them successful with the solution.

**Your Qualification**

**Skills and experience**
- 2+ years in a B2B Customer Success, Relationship Management, Account Management, or similar role in a digital product or subscription-based SaaS company.
- Insights and experience in automation and scalability.
- Experience working with Microsoft 365, Teams, and SharePoint.
- Experience with CRM platforms
- Microsoft Dynamics 365 would be a preference.
- Fluent in English both writing and in speech. Other languages are valuable.
- Bachelor or Master’s degree - e.g. in IT, Business Informatic, Digital Innovation, Communication, or Business Administration.

**About you**
- Empathetic and positive attitude with a desire to help customers and colleagues to reach their goals.
- Ability to demonstrate diplomacy, tact, and poise when under pressure from client challenges.
- Exceptional relationship-building skills: you understand different external/internal stakeholders and identify their perspectives and manage their needs and expectations.
- An ability to prioritize short
- and long-term tasks based on urgency, importance, and impact to get things done.
- Self-driven and flexible approach, able to operate effectively with uncertainty and changes.
- You recognize opportunities to improve and continuously work to identify better solutions and aim to solve problems with technology, instead of manual work, wherever possible.
- Ability to adapt working style and approach to best communicate with various customer personas and roles. This includes effective written and verbal communication skills and the ability to present complex technical topics in clear and easy-to-understand language.

**About LMS365***

As a Microsoft Gold and Co-sell Partner, we build our products on the Office 365 platform and are the only Learning Management System built into Teams. We are a privately held software company established in Denmark in 2003, with offices in Europe, Australia and USA. More than 4 million users rely on our world-class SaaS-based LMS platform.

For any organization using Office 365, SharePoint and Microsoft Teams, LMS365 offers a seamlessly integrated learning solution, that allows employees to receive training anywhere and anytime they need it. LMS365 helps learners find the tailored courses they need, supports managers in identifying appropriate training demands and ensures that learning takes place in a secure and engaging digital environment.

At LMS365, we are leading the charge in modern, hybrid workplaces, allowing our employees to work when, where, and how they want so they can perform at their unique best. We believe in empowering our team to work in the way that best supports them as we know this will best support our organization as a whole. With customers in over 50 countries around the world, we are making our mark on the world of SaaS software and our talented and diverse employees are the ones that make it all possible.

We are on a fast-paced growth journey and are scaling up; both in terms of headcounts, revenue, and experience. We are a place for openness and honesty, where we say what we do and do what we say. We have short communication chains and a flat hierarchy. We are a modern, digital workplace that fully embraces flexible work hours with respect for work-life bala

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