Sales Support Specialist

7 months ago

Bendigo, Australia Tyro Payments Full time

**About the role**

With a can-do and proactive attitude, the role is suitable to someone who lives and breathes process execution They understand that no two days are the same and that attention to detail and the delivery of exceptional customer experience is what makes a difference.

**What you'll do**
- Review documents from customers and verify information.
- Resolve inconsistencies through contact with merchants or our partners.
- Complete and/or support rate review process for existing customers.
- Complete accurate and timely task administration activities, to ensure tasks are open, progressed and closed within expected time frames.
- Communicate with customers and partners, when required, through writing and/or phone calls.
- Complete all tasks following defined Standard Operating Procedures (SOP)
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- Completion of a broad range of process tasks within set timeframes and quality metrics

**What you'll bring**
- Customer centric with strong customer service skills (in writing and over the phone)
- Demonstrates initiative - is proactive, solutions focused and confident to suggest changes and different ways of working within their team
- Motivated and results driven
- Thrives on process - following set Standard Operating Procedures (SOP) and making suggestions when these need to change
- Strong attention to detail
- Sound time management skills - able to prioritise workload and flag trade off decisions when required.
- Capable to work as an autonomous, individual contributor and simultaneously being an enthusiastic team player who enjoys building relationships with key stakeholders.
- Good understanding of Microsoft programs including Outlook
- Salesforce experience desirable

**Our Story**

Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With **10 industry firsts** to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

**Values**

**Wow the Customer**:

- We love our customers and we want them to love us too.

**Be Good**:

- We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

**Commit to Greatness** - We think big, move fast and dare to be different. We're always asking "what's next?"

**Stay Hungry** - We ooze passion and determination and we play as a team to win.

**Win Together - **We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

**Privacy and Submitting your Application**

Pay: $60,000.00 - $63,000.00 per year

**Benefits**:

- Employee discount
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What are your working rights in Australia (PR, Citizen, Visa). If on a visa, please specify type and expiry date.

Work Authorisation:

- Australia (required)

**Location**:

- BENDIGO, VIC 3550 (required)

Work Location: Hybrid remote in BENDIGO, VIC 3550

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