Customer Co-worker

1 week ago

Richmond, Australia IKEA Full time

**Job ID**: 259105

**Date posted**: 19/09/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- These roles are Permanent Part-time 40hrs/fortnight
- These roles are Temporary Part-time 40hrs/fortnight
- The internal job title for this role is Customer Co-worker
- The Hiring Manager for this role is Abbey Rivett
- Applications close Thursday 3 October, 2024
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)

**About this work area**

As Customer Co-worker your responsibilities will include, but are not limited to:

- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As Customer Co-worker you have:

- A passion for securing the best customer experience possible.
- Excellent communication skills.
- A polite and friendly manner and a ‘Togetherness’ mindset.
- Able to work closely with your team and other departments or work independently.
- The ability to remain calm when faced with challenging situations.
- Able to prioritise tasks in a fast-paced environment.
- Strong customer service skills, alongside being able to interact with many customers consistently.
- Basic computer and systems literacy.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

  • Customer Co-worker

    1 week ago

    Richmond, Australia IKEA Full time

    Job ID: 259105 Date posted: 19/09/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Sales Co-worker

    1 week ago

    Richmond, Australia IKEA Full time

    **Job ID**: 258197 **Date posted**: 19/09/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    1 week ago

    Richmond, Australia IKEA Full time

    Job ID: 258197 Date posted: 19/09/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Safety & Security Co-worker

    3 months ago

    Richmond, Australia IKEA Full time

    Who you are You have a passion for customer service and enjoy working as part of a wide and varied team. With great verbal and written communication skills you can greet all visitors with professionalism and care. You are not afraid of a busy work environment and are able to manage your workload and ad hoc tasks. With previous experience in administrative...

  • Goods Flow Co-worker

    4 months ago

    Richmond, Australia IKEA Full time

    Who you are Do you enjoy working in a fast paced, hands-on and physically demanding environment? To be successful as our next Goods Flow Co-worker, we need you to have: - Experience in driving forklifts (high reach & counter balance) and hold a valid forklift (LF) licence. - The ability to think and act in a safe and efficient manner, to ensure smooth...

  • Goods Flow Co-worker

    3 months ago

    Richmond, Australia IKEA Full time

    Who you are Do you enjoy working in a hands-on environment? To be in the running for our next Goods Flow Co-worker, we need you to have: - A desire to continue to learn and develop yourself and the other co-workers in your team. - A passion for optimising supply chain and logistics operations. - A ‘Togetherness’ mindset where you’ll work closely with...

  • Goods Flow Co-worker

    3 months ago

    Richmond, Australia IKEA Full time

    Who you are Do you enjoy working in a fast paced, hands-on and physically demanding environment? To be successful as our next Goods Flow (Forklift Diver) Co-worker, we need you to have: - Experience in driving forklifts (high reach & counterbalance) and hold a valid forklift (LF) licence (preferably at least 2 years of forklift driving experience in a...

  • Ikea Food Co-worker

    4 months ago

    Richmond, Australia IKEA Full time

    Who you are As an IKEA Food Co-worker, you demonstrate passion, love and commitment to food, its quality and presentation. You have experience working in fast paced, hands-on environments and are enthusiastic about working with others in a team. You have excellent communication skills and demonstrate a polite and friendly manner. As our store operates 7...

  • Customer Service Representative

    3 days ago

    Richmond, Australia IKEA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Co-worker. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet customers and provide friendly, effective, and...

  • Customer Service Representative

    3 days ago

    Richmond, Australia IKEA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Co-worker. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet customers and provide friendly, effective, and...

  • Customer Service Representative

    1 day ago

    Richmond, Australia IKEA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Co-worker. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and contributing to the overall success of our store.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Richmond, Australia IKEA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Co-worker. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and contributing to the overall success of our store.Key ResponsibilitiesGreet customers...

  • Forklift Driver

    1 month ago

    Richmond, Australia IKEA Full time

    **Job ID**: 255027 **Date posted**: 23/08/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Forklift Driver

    1 month ago

    Richmond, Australia IKEA Full time

    Job ID: 255027 Date posted: 23/08/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Waiter/waitress/barista/all Rounder

    4 months ago

    Richmond, Australia Reunion & Co. Full time

    Cafe in Richmond is seeking a Full time Barista/all rounder to join our team. To be considered for this role you should: - Be available Monday to Friday and weekends. 7am - 3pm - Have at least 2 years of experience as a Barista - all rounder. - Bubbly personality!!!! (A must) - Good multitasker - Excellent customer service skills. - Good waiter/waitressing...

  • Waiter/waitress/barista/all Rounder

    4 months ago

    Richmond, Australia Reunion & Co. Full time

    Cafe in Richmond is seeking a part time or casual Barista/floor staff to join our team. To be considered for this role you should: - Be available Monday to Friday and weekends. 7am - 3pm - Have at least 6 months of experience as a Barista - all rounder. - Bubbly personality - Good multitasker - Excellent customer service skills. - Good waiter/waitressing...

  • Manager/waiter/waitress/barista/all Rounder

    4 months ago

    Richmond, Australia Reunion & Co. Full time

    IMMEDIATE START Cafe in Richmond is seeking a Part Time Barista & all rounder to join our team. To be considered for this role you should: - Be available Wednesday to Sunday. 6:30am - 3:30pm - Have at least 3 years of experience as a Barista, Waiter/Waitress - all rounder. - Bubbly personality!!!! (A must) - Good multitasker - Excellent customer service...

  • Home Care Worker

    3 months ago

    Richmond, Australia LLS Workforce Full time

    We are looking for experienced Home Care Support Workers who are enthusiastic about providing a caring, compassionate, respectful and high-quality service in Aged Care. Our priority is to help our clients live empowered and independently at home and also improve their social lives, making them feel like they belong and are part of society. Our Home Health...

  • Disability Support Worker

    4 months ago

    Richmond, Australia FlexiHome Care Full time

    We are excited to expand our team and are looking for a Disability Support Worker to join us in **Richmond!** This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility and understanding, with a mission to empower the vulnerable and people living with disability. **FlexiHome Care** provides a...

  • Care Worker

    3 days ago

    Richmond, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Uniting. As a Support Worker, you will play a vital role in providing care and companionship to older people living in their own homes, empowering their independence and improving their quality of life in the Hawkesbury region.Key ResponsibilitiesProvide personal...