IT Operations Manager

3 weeks ago


Canberra, Australia HiR App Pty Ltd Full time

_HiR is recruiting multiple roles for one of Australia's largest IT consulting organisations._

**Squad Lead - ICT Operations Manager**

Role Responsibilities
- Work closely with the delivery team during platform development to ensure that capabilities are operationally ready before accepting them into service.
- Development and improvement of the incident management process used to support the environment.
- Development and maintenance of operational monitoring procedures that leverage key Network Management Systems (NMS) deployed within the environment.
- Development of security monitoring procedures, including security use cases required to meet client objectives.
- Continuous improvement applied to operational practices and procedures (JIRA, Confluence).
- Continuous improvement applied to systems and services.
- Ownership over patching and maintenance of systems (and associated procedures).
- Development and delivery of operational reports for consumption by internal and customer stakeholders.
- Governance over code deployments and associated change control for production environments.
- Engagement with customer stakeholders as required.

Essential Experience
- 5+ years working in an operational role supporting complex ICT systems and services.
- Good understanding of Network Management Systems and related operational monitoring approaches.
- Experience mentoring and influencing team members and providing thought leadership within an engineering team.
- Experience working with incident management in an ICT context.
- Working knowledge of software engineering in an Infrastructure as Code context including version control, automation, IaaS, CI/CD and configuration management.
- Exposure to DevOps tooling such as GitLab, Artifactory, Ansible and Terraform.
- Awareness of Agile, Scrum and Kanban concepts.
- Demonstrated ability to identify technology gaps in current capabilities and processes.

**Critical Information**:
Location: Canberra, ACT
Office based

Duration: 12 Months - starting ASAP

About Us:
**transforming the way the world recruits. so it's fair, fast & fun.**

All applicants will be invited for a 15-minute screening interview and offered a free StrengthsProfile skills assessment to assist with positioning and interviews

**Job Type**: Contract
Contract length: 12 months

**Salary**: $800.00 - $1,200.00 per day

**Benefits**:

- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Application Question(s):

- Do you have NV1 or NV2 Australian Security Clearance
- Do you meet at least 80% of the essential criteria?

**Experience**:

- at least 3 years in this field (required)

Work Authorisation:

- Australia (required)

Expected Start Date: 10/04/2023


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