Member Service Consultant
3 weeks ago
A fantastic opportunity to join a leading industry Super Fund for 6 months Working in their Member Service team.
**About the Company**
**About the Role**
This position involves offering exceptional and effective service to Members of the fund supporting them with;
- Responding efficiently and accurately to members and employers in line with Quality Framework, offering solutions and ensuring members, employers and other customers feel valued.
- Proactively identify, assess, and act on opportunities and ensure all leads and referrals are acted on in a timely manner to meet customer expectations.
- Resolve issues and deescalate potential complaints.
- Escalate issues or complaints where applicable by professionally facilitating the appropriate process.
- Proactively contribute to business process improvement to minimize handoffs and touchpoints and improve efficiencies across business.
- Manage requests through to full resolution.
- Undertake outbound campaigns as directed in line with Best Practice Service Enquiry Procedures
- Compliance with legislation, regulations, and policies.
**Skills & Experience**
- You will have experience working in Super Funds/Superannuation
- You will have experience working in financial or professional services
- You will have the certification **RG146** (desirable)
- You will have outstanding verbal/written and interpersonal skills
- You will have the ability to work autonomously and manage time effectively
- You will have exceptional attention to detail
- You will have exceptional problem-solving skills
- You will be immediately available to commence work
- You may have a current Police Check, must be willing to obtain one if not
**Job Reference No: 06810-0012942851BM
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