Head of Service Australia

6 months ago

Brisbane, Australia NKT Full time

**Grow NKT Australia market share in the electrical energy space**
Would you like to make a difference and work in a company who is a key partner in the green transformation of our society?

This could be the position for you

As Head of Service Australia you will lead the growing Service and Installation business. You will be responsible for driving business growth, overseeing day-to-day operations, fostering a positive work culture and driving strategic initiatives to propel our Service business to new heights. Your will work out of our office in Brisbane.

**Commitment to long-term growth**

We are seeking a proactive leader who are committed to contributing to the long-term growth and success of the company.

The Head of Service will be responsible for operation leadership, operational and commercial management, financial management, team management and strategic management and developing and maintaining customer relationships. This includes optimizing service delivery processes to meet and exceed customer expectations. You will lead and manage all aspects of the service operations on a day-to
- day basis, ensuring efficiency, quality and compliance with industry standards and legislation as well as develop and implement operational policies and procedures to enhance workflow and productivity.

**Strong commercial and financial management skills**

In this role, you will make a difference and work in a company who is a key partner in the green transformation of our society. By identifying, developing, and make sure the service team are offering high quality of service and installation projects, from the offer-phase to execution. The Head of Service will have the resbonsibility for implementing and manage cost-control measures and identify opportunities for revenue growth, as well making data-driven decisions to enhance overall profitability and ensuring the financial targets are met within the business.

Additionally your responsabilities includes:

- Ensure that NKT’s health and safety processes and standards are followed.
- Install and promote a safety culture within the Service team and perform regular site observation visits.
- Implement NKT’s code of conduct and ensure compliance within Service & Installation.
- Performing regular project reviews to mitigate project risks.
- Negotiating commercial/legal terms and conditions of service contracts.
- Cultivate and maintain strong relationships with clients, ensuring their satis-faction with the company's services.
- Address customer concerns promptly and implement corrective actions, as necessary.
- Provide leadership and direction to a diverse team of Jointers, project managers, and other general staff.
- Foster a positive and collaborative work environment, creating a culture of employee engagement.
- Conduct regular performance evaluations and implement strategies for talent retention and development.
- Develop and execute strategic plans to drive business growth and market penetration.
- Stay abreast of industry trends, competition, and emerging technologies to capitalize on market opportunities and implement initiatives to enhance the company's competitive positioning and market share.

**Are you the one we are looking for?**

NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

We belive your CV inlcudes:

- Bachelor's degree in Business Administration, Electrical Engineering, or a related field. MBA is a plus.
- Proven experience (5 years) in a managerial role within the electrical services industry.
- Strong understanding of electrical projects, codes, and regulations.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to drive business growth and achieve financial targets.
- Proficient in financial analysis, budgeting, and cost management.
- Knowledge of industry best practices and emerging trends.

**Application**

Be a Connector of the green tomorrow

**About NKT**:

- At NKT, we are all Connectors. We connect to develop leading technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium

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