Resident Services Manager High End Developer Inner

4 weeks ago

Brisbane, Australia Ralston Recruitment Full time

Luxury, High End Developer
- Inner City Location
- Contact Kasey Young on 0488 790 408

**Our Client**:
As Queensland’s most awarded and highly regarded boutique residential property developer, our client is renowned for the delivery of superior residential products and living experiences.

**The Role**:
This role has been created to offer an exceptional experience to the residents of luxury residential buildings. Working onsite at an inner Brisbane location, the Resident Services Manager will play a vital role in providing exceptional customer service to residents as well as collaborating with onsite Caretakers to bring our client's vision of world-class living to reality.

Customer Experience:

- Delivering exceptional customer service to all residents, serving as the central point of contact for queries and feedback and providing local area event and supplier recommendations.
- Collaborating with the Senior Client Experience Executive to deliver property management services with a focus on timely resident communication and maintaining apartments to a high standard.
- Sourcing and managing exclusive partnerships with local businesses to provide residents with bespoke experiences and offers.

Event Planning:

- Organising on-site social events for residents to meet and develop friendships with their neighbours.
- Assist residents with the booking and management of on-site amenities.

Building Maintenance:

- Assisting the onsite Caretaking team to maintain the building and amenities to the highest standard and monitor the adherence to Body Corporate by-laws.
- Providing proactive communication to residents around scheduled building maintenance and general works.

**About You**:

- Experience working in hotels in either a Receptionist or Concierge role is advantegous
- Strong interpersonal skills and ability to build relationships with residents, staff, and stakeholders.
- Excellent communication skills, both written and verbal.
- Attention to detail and ability to handle multiple tasks and priorities simultaneously.
- Good organisational and administrative skills.
- Ability to provide a consultative approach and problem-solve matters to a high level.
- Ability to work independently as well as part of a team.
- Proficiency in Microsoft Office, particularly Excel, and experience with property management software.

**How to Apply**:

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