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Head of Data

2 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Head of Data & Analytics**
- Employment Type: Full time ongoing role(permanent) opportunity
- Flexible working arrangements (remote working options, flexible hours and more)
- 35 hours per week 4 day or 9 day fortnight options available
- Salary of $145,682 - $175,260 + Superannuation and leave loading

**Do you want to **
- Increase the personalisation of our digital services to positively impact to the lives of 8 million+ people in NSW?
- Create a culture of data-informed and data literate product professionals?
- Work in a friendly, inclusive and flexible hybrid-environment?

**Yes? Then this role is for you **

**Your day-to-day**
- Spearhead the development and implementation of a **division-wide, cross-team data and analytics strategy**:

- Ensure that data & analytics activities are **aligned to business outcomes**:

- Develop a **deep understanding **of the data and analytics **needs **of our product teams and Service NSW to inform the data and analytics strategy
- Help iteratively establish and oversee **data management, data analytics, and data governance systems that enable and inspire rather than constrain**:

- Strategically **oversee the establishment and continual improvement of data platforms and infrastructure, data capabilities and tooling** to enable the data strategy
- ** Provide data leadership & evangelism** to help improve and enrich the organisation’s actionable use of data, promote data literacy and build our data culture
- Work closely with our Head of Product Management, Head of Software Engineering, Head of Design, Head of Architecture and other stakeholders to** tackle problems in a cross-functional way and with an enterprise-wide view**
- Thinks big but executes small
- Is a people person & compelling communicator who is comfortable exercising lateral power & influence, and collaborating with diverse experts across the enterprise
- Is strong on strategy and uses human-centred design principles to problem-solve
- Leverages their data & analytics technical expertise to understand, influence and advise while working collaboratively with and empowering expert practitioners (like data engineers and analysts) on the execution

**Why work for us?**

**There are lots of reasons why a role with us is rewarding - working with us gives you**:

- The opportunity for **meaningful work that matters **to all of us in NSW
- Hybrid working, compressed hours and generous leave conditions, so you can** make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Unmatched opportunities for **growth **and **development**

**About us**

Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover
- Service NSW Mobile App
- Digital Identity
- Grants for flood-impacted communities

**We can’t wait to meet you**

Salary Grade 11/12, with the base salary for this role starting at $145682 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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