Customer Service Officer
7 months ago
Join an industry leader in Collision Repair
- Permanent position, Monday to Friday
- Welcoming team, have a position for the long term
8 km northwest of Brisbane CBD, Gemini Enoggera is easily reached by bus, train or car—with plenty of parking on site.
The 20-strong team specialises in fast repairs, with a solid stream of work at all times. Facilities include pulling gear, a Car-O-Liner system and two spray booths.
**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at Gemini Enoggera.
Permanent position, Monday to Friday.
Do you have a passion for delivering quality customer service? Our Customer Service Officer's support our wider workshop team and provide a high level of service to our customer base.
If you enjoy a varied role, where no two days are the same, then this may be for you
**Role responsibilities**:
- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs
**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**
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