Client Support Officer

3 weeks ago

Sydney Western Suburbs, Australia BRC Recruitment Full time

Our client is a highly regarded Not for Profit, that has been serving the Australian community for over 150 years. They work hard to assist people in need and combat social injustice across Australia and around the world.

This is a fantastic opportunity for a person who is committed to helping and supporting vulnerable people in the community. We are seeking a Client Support Officer for a 4-week temporary assignment, based at this NFP's walk-in Support Centre at Hurstville. In this role you will be the face of this organization, as you triage with the clients to understand their immediate and longer-term needs. You will be providing client-centered support of financial, food or material assistance and referral services operated by this NFP.

Your hours will be 0900-1600, Monday to Friday, there is no on-call or weekend work. Your hourly rate will be $45 per hour, paid weekly. The Redfern train station is a 5 min walk or there is onsite parking, if you prefer to drive

**What you will be doing**:

- Welcome clients in a way that builds their confidence in themselves and the service
- Undertake an assessment to identify they range of support needed for each person/family
- Coordinate referrals to appropriate internal and external services when required
- Monitor/track outcome of the referrals and undertaking evaluations
- Complete documentation (case notes, relevant forms etc)
- Work collaboratively with volunteers and team members, always using a person-centered approach using the WE CARE Framework
- Maintain client's confidentiality and privacy

**What you need to be successful**:

- Understanding of the issues involved in working with people dealing with challenging issues
- Effective communication and interpersonal skills
- Experience working with vulnerable people, that may include CALD backgrounds, mental illness, disability and/or alcohol or drug issues
- Administrative skills, especially in coordination and organisation
- Ability to work independently, collaboratively, and effectively with people from diverse backgrounds and experience
- Effective problem solving, time management
- Competent computer skills
- Working knowledge of WHS
- Ideally, experience working in the community sector
- Experience and effectiveness in liasing with government and non-government agencies/departments

**Qualifications & Checks**:

- Minimum, Certificate IV: Community Services, Social Sciences, Education,

Social Work, Psychology, Welfare, Health Studies or related area
- 2 years' experience working with vulnerable people
- National Police Check
- Working with Children Check

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

**How to apply**:

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