Msft/Linux Team Lead Customer Operations

4 weeks ago

Brisbane, Australia NCS Australia Full time

**Company Description** About us**:
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow

As a MSFT/Linux Team Lead in Customer Operations, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. In this role, you’ll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloud-based platforms.

You will be leading and mentoring a digital operations team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructure—particularly Amazon AWS and Microsoft Azure.

A positive, can-do attitude, combined with strong people management, planning, and communication skills, will be key to your success. You should have a proven track record of collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7.

On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation.
**Qualifications**
- Experience in leading and developing a digital operations team
- Experience with Service Delivery and Continuous Improvement in a service provider environment
- Experience in cloud infrastructure - Amazon AWS (Essential) & Microsoft Azure (Desirable)
- Experience with optimisation, reliability, patching and security
- Experience with scripting languages and automation tools
- Administration of Windows Server Technologies such as AD, IIS, SQL
- Administration of AWS Linux Server and AWS Windows is essential
- A positive can-do attitude and professional approach to working with customers and with internal teams
- Great people & planning skills and strong communication skills
- Demonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.
- Managed Services experience preferred.
- Reviewing and taking part of Statements of Work
- Lead the team to provide a plan of strategy
- Mange on-call rosters to ensure 24/7 availability
- Availability outside of hours to assist with resourcing/critical incidents
- Deal with day-to-day operations and associated matters
- Plan, forecast, prioritise and assign workloads
- Ensure team Investigates, identifies and resolves issues in a live production environment
- Investigate, identify and resolve issues in a live production environment
- Improve the reliability and security of solutions and deliver exceptional customer experiences
- Provide performance and cost optimisation recommendations for cloud services
- Enable greater process efficiencies and improvements, and capability enhancements
- Review user accounts access quarterly
- Amazon AWS Services
- Microsoft Azure Management

**Additional Information**

**Why join us**:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

**Agencies**:
**Work rights and background checks**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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