![DFP Recruitment Services](https://media.trabajo.org/img/noimg.jpg)
Aps3 Participant Support Officer
4 weeks ago
**Job description**:
Contract until June 2023
Federal Government Opportunity
Front of house role based in various locations
Utilise your customer service and administration experience in this customer facing role
We are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Colac. This role will be on a contract basis until 30 June 2023 and will be an equivalent APS3 level.
**The Role**:
As the Front of House Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
**Responsibilities include**:
- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities
- Undertaking research and investigation activities and preparing associated reports and correspondence
**About you**:
As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve
**liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.**
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
In addition, you will demonstrate the following skills and experience:
- MS Office Suite Skills
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
If you are interested in this role, please APPLY NOW or call DFP on (03) 8632 9900 for more information.
Front of House | Admin | Federal Government | Disability Sector
Note: You may be required to provide evidence of your COVID-19 vaccination status.
-
Disability Support Worker
4 weeks ago
Colac, Australia RAD Community Support Services Full timeRequire a FEMALE support work - to support a female participant - support with dinner, eyedrops before bed, assist in PJs 1st week-530pm to 830pm (flexible) (Tue, Thu & Fri) 2nd week 9am to 12pm (Sat) 2nd week-530 to 830pm (Tue, Thu, Fri, Sat & Sun) Requirement: At least Cert III/IV in Disability or related disciplines Valid Working with children's Check...
-
Disability Support Worker
6 days ago
Colac, Australia RAD Community Support Services Full timeRequire a FEMALE support work- to support a female participant- support with dinner, eyedrops before bed, assist in PJs1st week-530pm to 830pm (flexible) (Tue, Thu & Fri)2nd week 9am to 12pm (Sat)2nd week-530 to 830pm (Tue, Thu, Fri, Sat & Sun)Requirement:At least Cert III/IV in Disability or related disciplines Valid Working with children's Check (WWCC)...
-
Disability Support Worker
5 days ago
Colac, Australia Premium Disability Support Services Full timeTo be considered for this role, you must have a client-focused and goal-orientated approach to your work, along with the passion to make our clients' experience outstanding. You must be kind, a good listener, and be understanding of the client's needs. At PDSS, you are our brand ambassador so we are looking for someone decent who will represent our...
-
Disability Support Worker
5 days ago
Colac, Australia Premium Disability Support Services Full timeTo be considered for this role, you must have a client-focused and goal-orientated approach to your work, along with the passion to make our clients' experience outstanding. You must be kind, a good listener, and be understanding of the client's needs. At PDSS, you are our brand ambassador so we are looking for someone decent who will represent our company....
-
Ict Support Officer
2 weeks ago
Colac, Australia Bulla Dairy Foods Full timeBulla Dairy Foods is one of Australia's oldest family-owned dairy companies, proudly making dairy products in country Australia for six generations. We are dedicated to making products with more care, craftsmanship and passion from only the freshest milk and cream. We currently have an exciting opportunity for an experienced ICT Service Desk Officer to join...
-
Home Support Officer
2 months ago
Colac, Australia Calvary Full timeHome support officer-Permanent - Colac location Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent position located in Colac About the role The primary responsibility of the Home Support Officer is to provide...
-
Ndis Plan Management Officer Level 2
2 months ago
Colac, Australia Access Your Supports Full timePermanent part-time or full-time position available - Colac based - Extensive induction and training provided - SCHADS Award 2010 Level 2.1 pay grade **ABOUT ACCESS YOUR SUPPORTS** Access Your Supports is a Geelong based organisation that provides support and services to eligible participants of the National Disability Insurance Scheme (NDIS). With offices...
-
Home Support Officer
2 months ago
Colac, Australia Calvary Community Care Full timeColac, VIC, Australia, 3250 Permanent **Closing on**: Feb 9 2023 Favourite Position Description Home Support Officer - Barongarook Gardens VIC Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Permanent part time position - Hours...
-
Home Support Officer
2 months ago
Colac, Australia Calvary Community Care Full timeColac, VIC, Australia, 3250 Permanent **Closing on**: Jan 9 2023 Favourite Home Support Officer - Barongarook Gardens Generous not-for-profit salary packaging benefits, ongoing professional development and supportive team environment with one of Australia’s leading health care providers Permanent Full time opportunity! Located in Colac, VIC About...
-
Home Support Officer
5 days ago
Colac, Australia Calvary Community Care Full timeColac, VIC, Australia, 3250PermanentClosing on: Feb 9 2023FavouritePosition DescriptionHome Support Officer - Barongarook Gardens VICMake a difference at one of Australia's leading health care providersGenerous salary packaging benefits, ongoing professional development and supportive team environmentPermanent part time position - Hours flexibleLocated in...
-
Home Support Officer
5 days ago
Colac, Australia Calvary Community Care Full timeColac, VIC, Australia, 3250PermanentClosing on: Jan 9 2023FavouriteHome Support Officer - Barongarook GardensGenerous not-for-profit salary packaging benefits, ongoing professional development and supportive team environment with one of Australia's leading health care providersPermanent Full time opportunityLocated in Colac, VICAbout the roleThe primary...
-
Administration Officer
6 days ago
Colac, Australia genU Karingal St Laurence Limited Full time**Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.** ***genU welcomes diversity, including...
-
Ndis Plan Management Officer Level 2
5 days ago
Colac, Australia Access Your Supports Full timePermanent part-time or full-time position available Colac based Extensive induction and training provided SCHADS Award 2010 Level 2.1 pay gradeABOUT ACCESS YOUR SUPPORTSAccess Your Supports is a Geelong based organisation that provides support and services to eligible participants of the National Disability Insurance Scheme (NDIS). With offices in Geelong,...
-
Home Support Officer
2 months ago
Colac, Australia Calvary Full timeProgress with purpose at one of Australia’s largest health care providers Experience salary packaging, perks, and continuous professional development Work in a casual position with flexible hours tailored to your lifestyle About the role As a Home Support Officer, you'll play a pivotal role in providing crucial administrative support to the Home Manager...
-
Home Support Officer
6 days ago
Colac, Australia Calvary Full timeProgress with purpose at one of Australia's largest health care providersExperience salary packaging, perks, and continuous professional developmentWork in a casual position with flexible hours tailored to your lifestyleAbout the roleAs a Home Support Officer, you'll play a pivotal role in providing crucial administrative support to the Home Manager and the...
-
Council Business Officer 275
3 weeks ago
Colac, Australia Colac Otway Shire Council Full timeApplications closing on 08 March 2023, 04:00 PM - Reference Number275 - Job TypePermanent full time - Package$68,574.48 to $78,208.52 per annum plus superColac Otway Shire Council are seeking a Council Business Officer to join the team in a permanent full time position. As the Council Business Officer you will ensure that: - Executive Management Team and...
-
Disability Support Worker
3 weeks ago
Colac, Australia Jovial Healthcare Full timeJovial Healthcare is seeking Disability Support Workers to join the team, Participant is located in **Colac VIC.** Work with Easy going Male Participant, assist him with House chores, Community access and personal Grooming. Participant is physical fit and active. The workplace is conveniently located in Colac. We offer competitive pay rates for all shift...
-
Administration Officer
6 days ago
Colac, Australia genU Karingal St Laurence Limited Full timeHere at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.genU welcomes diversity, including diversity...
-
Recreation Development Officer 322
2 months ago
Colac, Australia Colac Otway Shire Council Full timeApplications closing on 22 August 2023, 04:00 PM - Reference Number322 - Job TypePermanent full time - PackageThe salary range for the position is $81,771.04 to $88,358.92 per annum plus superColac Otway Shire Council are seeking a Recreation Development Officer to join the team in a permanent full time position. As the Recreation Development Officer you...
-
Recreation Development Officer 322
3 weeks ago
Colac, Australia Colac Otway Shire Council Full timeApplications closing on 22 August 2023, 04:00 PM - Reference Number322 - Job TypePermanent full time - PackageThe salary range for the position is $81,771.04 to $88,358.92 per annum plus superColac Otway Shire Council are seeking a Recreation Development Officer to join the team in a permanent full time position. As the Recreation Development Officer you...