Customer Service Representative

3 weeks ago


Keilor Park, Australia Bryco Consulting Full time

**Contract Type**:

- Full Time
- **Location**:

- Keilor Park - Victoria
- **Classification**:

- Call Centre & Customer Service
- **Salary**:

- $60,000.00 - $70,000.00 Annual
- **Contact Name**:

- Lauren Toledo
- **Contact Phone**:

- 03 9088 2279
- **Date Published**:

- 20-Feb-2024
- **Benefits**
- Put your career on the pathway to success by working with an industry leader
- Benefit from a generous discount policy on a wide variety of company products
- Collaborate in a supportive, friendly, and well-established work environment
- Parking is always accessible and easy to find on-site

**The Company**

Known for distributing innovative and cutting-edge consumer products, this growing company is an established and highly regarded industry leader based in the Northern suburbs of Melbourne. Due to rapid expansion, this organisation is seeking a Technical Customer Service expert on a full-time permanent basis.

**The Position**

Reporting to the Customer Service Team Leader, your duties will include:

- Oversee product warranty and replacement processing, organising parts as required
- Actively troubleshoot product and technical customer service enquiries
- Respond to product related enquiries with user-friendly support and instructions
- Maintain accurate customer records and high-quality service level at all times
- Escalate issues deemed necessary to Support Team Leader / Service Manager
- Attend weekly service meetings and share ideas and feedback
- Coordinate the return of faulty goods for assessment by our internal technical team

The successful applicant will have demonstrated experience in manufacturing, distribution, or retail, working in a Customer Service and/or Technical Support position with the following skills:

- High level of technical knowledge, or the ability to troubleshoot and resolve complex customer enquiries
- Ability to comfortably use and navigate customer service ticketing system (essential)
- Effective interpersonal communication skills, both written and verbal
- High attention to detail and data entry to maintain accurate customer records
- Positive and friendly demeanour, with an ongoing commitment to ensuring quality service

If you possess the required skills and experience and are passionate about customer service, please alternatively contact **Danira Dulic** on 03 9088 2279 for a confidential discussion.



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