Delivery Lead

1 month ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Delivery Lead X 2**
- Grade 9/10 Temporary Full-time opportunities
- Develop strategies for continuous improvement through collaboration with key stakeholders
- Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed hours.

**About the role**:
Act as Scrum Master in allocated product delivery teams, providing coaching to team to develop Agile and Lean behaviours, encourage productivity and facilitate an environment that enables effective delivery and enhanced ways of working that embeds Agile practices into delivery of products and services.

**Your key accountabilities will include**:

- Provide high level analysis, review and advice, to support the planning and management of approved Projects and products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience
- Collaborate with the team and key stakeholders to the delivery of key milestones and product outcomes within scope, on time, on budget and to expected standards; solving issues, unblocking problems, managing various dependencies across teams and guiding teams through the implementation of new processes
- Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation and issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels
- Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified
- Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of product delivery including but not limited to, identifying and challenging complex and/or unnecessarily complex processes, analysis of customer feedback, artefact production and identification and mitigation of risks
- Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion and stored and maintained as per Organisational standards

**About you**

To be successful in this role you will have:

- Understand and use a range of technologies including data and reporting platforms
- Balance competing demands to deliver project/program objectives to the required standards
- Design and implement effective continuous monitoring, evaluation and improvement strategies
- Prepare and co-ordinate strategic advice, research, analysis, information, and reports on a range of policy, project, planning and operational matters to support executive decision making and planning
- Attention to detail to ensure delivery of high-quality products
- Use concise and effective communication with various disciplines and stakeholders

**Benefits**

What’s in it for you? Here are just a few of the reasons why DCS is a great place to work:
Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- Competitive salary range starting at** $116,211 - $128,061 **+ super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

Visit our Careers site to find out what it means to work for us.

**Closing date**:
**What we need from you**:
**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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