General Manager

4 weeks ago

Brisbane, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024020905
**Location**: Brisbane

About Us

Stamford Hotels and Resorts is looking for a highly dynamic, street-smart and savvy hotelier to join us as a General Manager for our hotels located in Australia and New Zealand. We welcome experienced and seasoned General Managers to apply.

The successful applicant will be responsible for the following:
Financial
Full accountability for the hotel’s financial performance
Drive business and utilise all areas within the cluster to generate revenue for the hotel
Responsible for the planning, forecast and management of the hotel budget
Control operating expenses through resource planning / optimisation, regular review of business expenses and business costs
Develop capital investment plan, and constantly monitor CAPEX in accordance with the approved budget
Work closely with DOSM and Revenue management to develop and implement sales and marketing strategies/ drive Stamford Direct
Actively participate in Sales and Marketing activities including sales calls, client relationship management, trade shows and marketing events
Effective management of all key accounts
Maximise performance of F&B through operations, sales and cost control
Responsible for all report submissions to Singapore Head office
Provide qualitative inputs to variances
Customer
Responsible for the overall guest experience of the hotel
Ensure all team members delivers guest services the Stamford Way
Identify areas to improve guest touch points and work with relevant departments to create points of differentiation
Closely monitor all guest feedback and complaint and ensure they are resolved promptly, and where necessary, step in to address and resolve guest complaints
Provide support to all departments in handling complaints, issues that affect guest experience and smooth operations of all departments
Process
Policies and Procedures
Ensure all hotel P&Ps are compiled with by all team members
Conduct regular checks in FOH/BOH and all public areas of the hotel to ensure that they are well maintained at all times; where necessary rectify issues promptly
Regular inspection of rooms, building interior and exterior to ensure the hotel maintain its brand / corporate image
Ensure appropriate preventive maintenance are in place and adhere to for all plants and equipment, guest rooms and all hotel areas
Responsible for the overall operational efficiency of the hotel
Work closely with all departments to increase productivity and achieve profitability
Conduct / Chair regular meetings with all departments / department head
Hands on to support the operation and involved in sales and revenue meetings
Conduct sales calls and have close relationship with the key accounts and customers
Compliance & Risk Management
Ensure the hotel is compliant with regulatory and statutory requirements (WHS / Liquor license / Fire Safety / Food Safety / Emergency and Evacuation etc.)
Work with HODs to identify, assess and mitigate risks in the hotel
Act as WHS Officer at all times
Regular review of industry comparative benchmarking (Example - LTIFR, MTIFR etc.)
People
Be a proactive recruiter at all times
Identify talents within the hotel and provide development opportunities as part ofsuccession planning
Drive all P&P training in the hotel
Reward and Recognise team members where appropriate
Monitor and manage performance of all employees through regular performance review, feedback and PIP, if required
Coach and mentor staff to improve performance
Other/ Projects
Other tasks or duties as assigned by senior management

About You

To succeed in this role, you must run the hotel as if it is your own because you adopt a hands-on management style and are detail-oriented. You are relentless in seeking revenue opportunities and maximizing yield for the hotel, both in Rooms and F&B.

Effectively connecting with business clients and partners, guests, management team and staff members at all levels is an innate ability you possess. You constantly strive to create memorable experiences for your guests, support a positive work environment, challenge the status quo and inspire your staff to do the same.

Knowledge, Experience and Attributes
Knowledge and Experience
Bachelor’s Degree in a relevant discipline
Proficient in English. Must be able to read/write clear and concise instructions, memos and business papers
Minimum ten years of experience in a similar capacity in a full fledged hotel (Preferably within a 5* luxury hotel or resort)
Hands-on experience Rooms and / or Food & Beverage management
Experience in contractor / vendor management
Experience in leading a large team of staff is a must
Experience in managing key stakeholders
Personal Characteristics / Traits
Commercially/ financially savvy and hands-on leader
Analytical and highly numerate
Attention to details
Logical thinker and effective problem solver
Embrace personal accountability; sense of ownership
Responsible to follow tasks through to completion
Team player with a p

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