Specialist Advisor, Commercial Systems

2 months ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Full Time

**Location**:
Brisbane, Sydney

**Job type**:
Customer Experience & Product, IT

**Applications close**:
**Specialist Advisor, Commercial Systems**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**Who we’re looking for**:

- The objective of the Specialist Advisor, Commercial Systems role is to provide expertise for troubleshooting complex issues and consulting on ways to enhance our Passenger Services Systems. The Specialist Advisor is recognised as a senior expert and thought leader who liaises with internal clients and relevant Technology team members to ensure the support and design of systems meet the desired outcomes for the Group. As a Specialist Advisor you will support and mentor other members of the Technology team to develop their understanding of these systems and help build a robust support capability. This role is engaged in a diverse range of activities and is a key supporting expert for the entire Virgin Australia Group.**This is a permanent role based preferably in Brisbane or Sydney.**

**What you’ll be doing**:

- Work with project teams in designing system enhancements and/or implementing and integrating new systems.
- Assist other Technology teams or business units in investigating business process or system challenges and identifying opportunities to better embrace industry standards or look at innovative solutions.
- Build and maintain positive engagement with vendors and technology providers to develop successful working relationships that contribute to the effectiveness of technology support.
- Identify the cause of complex issues, assist with workarounds resolution.
- Build, maintain and leverage strong relationships within Technology and across VA in order to influence adoption and utilisation of systems and tools.

**You’ll be great in this role if you have**:

- Experience in all aspects of Sabre Passenger Service System (PSS) and webservices
- 5 years’ experience working in systems for a large, ticketed airline/or equivalent transportation company.
- Strong understanding of the principles of a ticketed, full-service environment with a complex network of codeshare and interline relationships.- Experience in Travel management, distribution, revenue management, inventory systems, IT Service Delivery is preferrable.
- Strong communication and facilitation (across business, technical and management level)
- Extensive understanding of operational business processes which are supported by the airlines commercial systems.

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**COVID-19**:
The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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