E-commerce Coordinator

4 weeks ago

Cremorne, Australia Decjuba Full time

**ABOUT US**

At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING.

Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140 stores and two online sites.

We believe our greatest asset is our people. Our #DREAMTEAM is made up of over 1400 people across the retail and head office teams. By supporting, inspiring, and challenging each other, we believe we can achieve #AMAZING at every touch point.***

**THE OPPORTUNITY**

DECJUBA are looking for a passionate** **and driven individual to join our Customer Experience team in the role of** E-Commerce Coordinator **on a** 12-month fixed term contract.**

Reporting into the E-Commerce Manager, the E-Commerce Coordinator is responsible for day-to-day onsite trading and merchandising management. This role is a key support in driving online business growth and enhancing the DECJUBA online customer experience.

**KEY RESPONSIBILITIES**
- Daily review of product pages, ensuring cross sell and merchandising drive conversion.
- Ensure product content is up to date. Review new products / imagery & product descriptions.
- Ensure product is released in line with our stock drops.
- Work with wider CX teams to support monthly campaign roll out.
- Identify and recommend opportunities for improvement to customer experience, including new e-commerce features and site enhancements.
- Continual improvement / adjustment to site experience based on customer data, click-tracking and heat mapping tools.
- Analyse the website daily and weekly through google reporting and sales data. Provide agile, in trade recommendations to improve clicks & conversion.
- Analyse and assess the performance of products, categories, site traffic and conversion rates, to determine strategic insights and outcomes.
- Provide market insights into trends, industry best practise & competitor performance.

**ABOUT YOU**
- Relevant tertiary qualification preferred - Marketing or Communications degree.
- Excellent communication skills and the ability to create an engaging, energetic team environment by building strong relationships with internal stakeholders.
- Strong time management and organisational skills. You are excellent with prioritisation.
- Experience working with Shopify and AP21 (preferred but not essential)
- Advanced Excel skills.
- Confident and experienced using Google Analytics.

**BENEFITS**
- Generous and unlimited team discount across all brands - up to 50% off and clothing allowance so that you look and feel #AMAZING.
- Countless personal and professional development opportunities including education and training in person and online, access to inspiring guest speakers and volunteering days with DECJUBA Foundation partners.
- Progressive leave policies including paid parental leave.
- Office located in Cremorne and 7 minute walk from Richmond train station.
- Access to health and wellbeing programs.
- #AMAZING team culture with regular events to celebrate all things DECJUBA.

**OUR CULTURE**
- We are committed to providing an #AMAZING working environment, empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
- We are passionate about our #DREAMTEAM and committed to providing continuous growth and development opportunities.
- We aim to open the door to #AMAZING careers in retail, with the opportunity to learn from the best in the business.

LI-DNI

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