IT Support Technician

Posted: 30/04/2024

Closing Date: 31/05/2024

Job Type: Permanent - Full Time

Location: Symonston

Job Category: IT

**About Us**

The defence business develops and produces remotely controlled weapon systems and ancillary products. These systems are adaptable to suit potential customer weapon inventories and comprise state-of-the-art gimbal mounts, fire control systems and world-class sensor units. We continually strive to help our people achieve personal goals, engaging them in challenging and inspiring projects that shape our future.

**Company Benefits**
- Structured friendly and supportive team
- Learning and development support.
- Opportunities for further career development
- Free Parking
- EOS is an Equal Opportunity Employer.

**About the role**

**In this role you will**:

- Ensure restoration of services for all systems and services by promptly responding to users’ requests
- Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation.
- Carry out root cause analysis and create resolutions to problems that occur frequently.
- Identify and correct a problem by performing diagnostic reviews and develop error reports.
- Develop and maintain documentation for technology and business processes for end user support.
- Carry out software upgrade for presently installed software when necessary and with authorization, or request for new software.
- Perform software imaging fulfilment and Desktop/Laptop hardware builds for projects and acquisitions.
- Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.

**Desired Skills and Experience**:
**About You**

As an IT Support Technician, you will be willing to learn and be responsible for technically demanding tasks. You will have a positive attitude and be a punctual and relied upon team member. You will have a high attention to detail and work effectively within a team.

**Experience**:

- Bachelor's degree in computer science or at least 3 years’ experience as a Helpdesk Technician
- ITIL V3.0 / 4.0 understanding and exposure.
- Demonstrated experience with M365 platform.
- Demonstrated experience with managing windows 10/11.
- Understanding of network protocols and technologies
- Knowledge of windows 2019/2022 server technologies

**How to Apply**

Due to Australian Government security clearance requirements for this role, you must be an Australian Citizen and eligible to obtain and maintain appropriate security clearances.