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Dispute Resolution Specialist

4 weeks ago

Sydney, Australia QBE Insurance Group Limited Full time

Dispute Resolution Specialist

**Primary Details**
Time Type: Full time

Worker Type: Employee
- **Location: Parramatta (preferred), Newcastle, or Lismore NSW, or Adelaide SA**:

- **Permanent full-time role**

**The opportunity**

An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team. Reporting to the Senior Manager, Internal Review the role presents a unique opportunity to contribute to QBE's success.

QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme.

**Your new role**
- Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks
- Exposure to disputes before the Personal Injury Commission
- Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act
- Review and deliver sound, timely decisions for disputes.
- Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions
- Foster and maintain strong stakeholder relationships, both internally and externally, including medical and allied health practitioners, rehabilitation providers, legal representatives, regulators, and cross-functionally across QBE

**About you**
- Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous
- Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology.
- Ability and initiative to make decisions and recommendations
- Proven ability to influence stakeholders to improve performance and achieve excellent outcomes.
- Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen.
- Previous experience in coaching, mentoring or developing others would be highly regarded.
- Solution focused individual with a resolution mindset approach

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**and let's make it happen**

Application Close Date: 18/10/2024