Dispute Resolution Specialist

3 weeks ago

North Sydney, Australia Zurich Insurance Full time

**A new adventure awaits**
- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers and each other. This is an exciting time to be at Zurich as we empower our people to fuel innovation and collaborate across diverse teams. At Zurich we encourage everyone to be curious, courageous, and responsible as we seek out new opportunities to delight our customers. We know we can achieve great things when we put our mind to it.

**Let’s create a brighter future together, let’s make a difference**
- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.
- The Dispute Resolution Specialist is a technical role that spans IDR and EDR responsibilities across a diverse General Insurance portfolio. The IDR component of the role involves management of disputes and complaints that are escalated internally from business areas within Zurich while the EDR component of this role involves managing disputes lodged with external schemes such as AFCA, OAIC and AHRC. Management of both IDR and EDR disputes require thorough case investigation, analytical skills, and internal and external stakeholder management.

**This is a 6-month contract role**

**Important to your success - let’s grow together**
- Previous experience managing claims, ideally across landlord or property insurance lines.
- Exposure to internal and external dispute resolution processes will be advantageous.
- Advanced level of customer service and complaint resolution skills, with the ability to retain customer relationships and reduce reputational and financial risk.
- Excellent communication and stakeholder management skills.
- Ability to prioritise and manage strict timelines.

**Belong. Zurich is here to support you**
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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