Client Services Officer

4 days ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Courts, Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150 Bankstown, NSW, AU, 2200 Blacktown, NSW, AU, 2148 Fairfield, NSW, AU, 2165 Katoomba, NSW, AU, 2780 Liverpool, NSW, AU, 2170 Mount Druitt, NSW, AU, 2770 Penrith, NSW, AU, 2750 Surry Hills, NSW, AU, 2010 Windsor, NSW, AU, 2756- Req ID: 59179**Greater Sydney Court Locations**

**Talent Pool to be created for Full-Time, Part-Time, Ongoing and Temporary roles within Court Services**

**Salary - Clerk Grade 1/2 ($67,975 - $73,901) + Super**

**The Recruitment Process**

Upon applying, you will be requested to nominate the top 5 working locations you desire. Depending on the needs of the business, we will be recruiting for the most urgent location first.

The locations included in this recruitment are:

- Bankstown
- Blacktown
- Fairfield
- Katoomba
- Liverpool
- Mount Druitt
- Parramatta
- Parramatta Children’s Court
- Parramatta Drug Court
- Penrith
- Surry Hills Children’s Court
- Windsor

**Your role**

Located in the courts, the Client Services Officer provides a range of clerical and administrative services including, but not limited to, responding to client enquiries, data entry and records management. In Local Courts, the Client Services Officer is primarily involved in assisting in the operation of court rooms.

**What you’ll do**

In this role, you will be responsible for:

- Supporting the efficient operation of the court including liaising effectively with a wide range of stakeholders
- Anticipating the requirements of the judiciary and other key stakeholders in the courtroom environment and provides a timely and effective response
- Providing a high level of clerical and administrative support to the court and registry
- Using computer systems to accurately enter data
- Providing high quality client services
- Supporting the effective implementation of improved work practices
- Adapting to work in different jurisdictions

**What we’re looking for**
- Strong written and verbal communication skills
- Great time management and organisation
- The ability to work in a fast-paced environment with high volumes of work
- A professional demeaner
- High quality customer service skills
- Efficient in technology
- Be a team player who easily adapts to forever changing situations and environments

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) a cover letter (maximum 3 pages) and answer the targeted questions below with a brief outline on how you meet the requirements of the role:
Answer the below targeted question either in the text box or in your cover letter:
**In 500 words or less, give an example of a customer service situation that didn’t go well. What happened and what would you do differently next time?**

**Applications**

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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