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Customer Support Representative

2 months ago

Perth, Australia Komatsu Australia Full time

**Job no**: 5780

**The Opportunity**:
Are you a customer support expert who thrives on assisting others?

We are currently seeking a Customer Support Sale Representative to join our team and provide exceptional support to our clients.

As a representative, you will identify and support Customers by offering relevant products and services delivering After Market Support while increasing Customer Satisfaction. This position will provide support via phone calls maximizing customer contact and actively developing relationships.

You will also deliver value to the customer's business by providing alternative solutions for their non-customer fleet and gather and report key information to support a proactive and collaborative approach to sales growth.

**Roster**:Full Time, Monday
- Friday

**Role Located**:Welshpool***

**Komatsu benefits**:

- ** Paid Parental Leave**:12 weeks of paid primary carer parental leave
- ** Technology**: Discounts on Apple, Dell, Lenovo and Microsoft products
- ** Financial**:Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
- ** MyCareer**:Recognition and awards, opportunity to complete recognised Cert III courses, Diploma’s in Leadership & Management, and an Educational Support Program
- ** Health**:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- ** Cars, Home & Hardware**:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- ** Travel**: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus

**Your Knowledge, Skills, and Abilities**:

- Enthusiasm and positive attitude towards customer support and sales
- Experience in providing exceptional, friendly and client centred Customer Service
- Strong focus on process, attention to detail and customer satisfaction
- Skilled in interpreting and identifying parts and equipment - desirable not essential
- Knowledgeable in heavy machinery and equipment operations - desirable not essential
- Strong communication and interpersonal abilities
- Proven ability to work in a team environment and collaborate with internal and external parties
- Strong problem-solving and analytical skills
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

Published on 22 Jan 2023, 5:15 PM

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