Technology Experience Manager

7 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Brisbane OR Sydney**
- **High profile opportunity with broad reach across the business and senior leadership**:

- **Play a key role in steering the success of IT strategy**:

- **Plenty of opportunity for career development and building your network**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
Similar to a relationship manager, this is a high-profile position where you will build relationships and act as the conduit between the business and technology to ensure that the IT strategy aligns with where the business is going.

Using your advanced communication, stakeholder management and influencing skills, you will represent technology to the business in terms of initiatives, major projects and any issues they may be experiencing, to drive outcomes and manage the experience. You will interact with a number of high-level representatives including C level representation. Of particular importance are the conversations about adhering to Suncorp's governance, compliance and risk profile.

You will also have exposure to a range of technology and business teams across Suncorp, providing you with future development opportunities and the chance to really make your mark.

**What you’ll do**:
Accountabilities will range across operational, strategic and service improvement initiatives for the assigned business function. These will be diverse and varied with a focus on supporting the customer whilst representing T&O Infrastructure.

Key accountabilities include:

- Stakeholder Management for an entire business function and in-depth knowledge of how Infrastructure technology is used by the business.
- Identify service improvement opportunities and deliver a plan to lift adoption and the overall technology experience.
- Provide advice to both Technology and Business teams.
- Manage the end-to-end technology experience across BAU change, operational activities, projects and strategic initiatives.
- Ensure alignment of Technology and Business strategies including the adoption of technology processes, engagement in changing tech and strategy etc.

**What you’ll bring**:

- 5+ years’ experience in fast-paced technology environment and/or project related disciplines
- Strong understanding of business needs and outcomes, ideally with a service-related background eg executive support management/senior or principal specialist, vendor management, service delivery, change management or project management on the business side
- Understanding of Infrastructure technology and what Infrastructure delivers
- Experience managing stakeholders and a large portfolio of work
- Advanced communication skills, with the ability to drive outcomes, influence and negotiate with confidence
- Ability to translate technical information into a language your business will understand
- Ability to understand and define a business/technology opportunity then design and deliver effective technology solutions with T&O teams.

***What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave 4 weeks paid secondary carers leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, em

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