Quality Associate

4 months ago

Warriewood, Australia Blackmores Group Full time

**Purpose**:
As Australia’s most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led business. We are excited to offer the role of a Quality Assurance Associate based in Warriewood.

Blackmores Quality function is based in our corporate offices, Warriewood Bottling Plant and Braeside Manufacturing Plant. This role at Warriewood campus will require working closely with senior Quality Leaders and other Quality teams - investigating and communicating effectively with key stakeholders to ensure Blackmores' highly valued reputation.

This role will report to the Product Quality Complaints Manager and is expected to be based in our Warriewood office at least 3 times a week.

A genuine commitment to the Blackmores values of Passion is Natural Health, Inclusion, Responsibility, Lead and Shared value must be demonstrated.

**Responsibilities include**:

- Working closely with the Product Safety team, tasked to identify key issues and concerns in the quality of our products through investigating, communicating, and managing Customer Product Quality Complaints.
- Identify root-cause and recommend corrective/preventive action to remedy the issue.
- Oversee and manage all aspects of quality assurance and quality control. Support, implement, and maintain quality management systems, policies, and procedures.
- Liaise with manufacturers (internal and external) as part of issue investigations.
- Generate and distribute routine complaint reports as well as issue reports to key stakeholders as require.
- Ensure the effective and timely processing, closing, escalation of Customer Complaints and product quality queries to agreed SLAs.Investigate issues to determine the root-cause and provide a solution

**What we offer?**
- Opportunities to support your local community through paid community leave
- 20 weeks gender neutral paid parental leave
- Great benefits to support your health and wellbeing, including access to discounted productsMental health support for you and your family through our Sonder assistance program

**Who are you?**
- Possess a bachelor’s degree/ tertiary Education in a relevant Science field.
- Preferably at least 2 to 3 years of prior work experience in a regulated GMP environment will be beneficial.
- Strong knowledge of GMP quality systems.Computer system knowledge including MS Office apps

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._

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