Customer Service

3 weeks ago

North Lakes, Australia City Venue Management Pty Ltd Full time

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 32 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for**:
**CVM offers all the below qualifications internally with great discounts for new & existing employees**

**Key Requirements for Lifeguards & Customer Service Attendants**:

- Outstanding customer service skills, presentation, and attitude
- Current Blue Card (Working with children check) **(desirable)**:

- Current CPR **(desirable)**:

- Current First Aid **(desirable)**:

- Current Pool Lifeguard **(desirable)**

**Lifeguarding Duties**:

- High-level supervision of all customers within the aquatic environment
- Provide clear direction to all customers to ensure the aquatic environment is operating safely and customers are adhering to the facility safety standards
- Willing and able to provide First Aid/CPR if required and incident reporting
- Water testing, general cleaning and other miscellaneous maintenance duties

**Customer Service Duties**:

- Welcome all patrons to the facility with an energetic and helpful attitude
- Ensure the smooth operation of daily admin processes at the reception desk
- Upsell memberships, visit passes and retail items to all customers

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We offer an Employee Assistance Program, My Fitness Passport and other benefits to support your physical, mental and social wellbeing.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Statement of Commitment to Child Safety**
At City Venue Management (CVM), we’re focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures. We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry.

**Where to from here**:
We are after a talented team player and someone that isn't afraid of a challenge.

If this sounds like you come and join in the fun at CVM

**_ "Fun and energy is contagious"_

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