Airline Refund and Ticketing Consultant

2 months ago

Sydney, Australia Corporate Travel Management Full time

**About CTM**

**About the Role**
The Refund and Ticketing Consultant role is critical to supporting our operational teams with expert knowledge of GDS refunds, ticketing, fare rules and fare construction.

This role focuses on managing the refunds of domestic and international airline tickets as well as some airline ticketing, airlines changes..

Excellent presentation and interpersonal skills are essential in this role along with a strong operational and technical understanding.

**Skills and Experience**
- You must have previous Refund, Ticketing experience in Domestic & International travel
- Knowledge of both Tramada and Sabre/Amadeus system essential
- Ability to communicate in a professional manner both written and spoken
- Commitment to exceptional customer service
- Strong organisation and time management skills
- Enthusiastic Team Player willing to provide support & training when required.

**Why CTM?**
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. The Travel industry is well and truly back - we can offer a strong, established, and stable work environment which will support your career development.

Employee wellbeing and flexibility is part of our DNA - we offer blended work arrangements with hybrid WFH flexibility, competitive shifts, Wellness and Chill-out days, Annual Volunteer Day, and strong sustainability focus.

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