Advocate

2 weeks ago


St Leonards, Australia RSL LifeCare Full time

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.

We are seeking an Advocate to join our team Part Time (3 days per week). This position is a key role within the Claims and Advocacy team responsible for the submission of DVA (Department of Veterans’ Affairs) claims and representation at the Veterans’ Review Board (VRB), ensuring the delivery a professional service that meets the needs of all clients.

The position encompasses both strategic and operational elements and ensures the service provides the highest quality customer-centered care for veterans and their families.

You will also:
- Actively strive to exceed expectations through excellent service, consultation, and continuous improvement.- Demonstrate an empathetic and flexible approach in all actions.- Liaise with key external stakeholders, related services, and agencies associated with DVA.- Participate in projects aligned with strategic/operational plans and embrace the change process.- Take responsibility for the delivery of work outcomes associated with the preparation, submission, and follow-up of claims/appeals for compensation and entitlements from DVA & VRB.

Who are you:
- Compensation Advocate Level 3 (or working towards)- Working knowledge of all defence entitlements under appropriate legislation and Veteran’s Review Board policies and practices.- Completion of /or willingness to complete courses relevant to the role.- Understanding of defence-related illnesses and conditions.- Ability to establish and build meaningful relationships internally and externally.- Highly developed communication skills and the ability to prioritise, manage and problem solve.

Join RSL LifeCare because:
- Competitive remuneration package and Not for Profit Salary Packaging.- Annual leave loading of 17.5% and an additional day off on the 27th of December.- Flexibility within a hybrid working environment.- Team-building activities, wellbeing days, and volunteering opportunities.- Personal and professional development support.- Collaborative and passionate team environment.
- Our commitment to diversity:_
- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability._

Location

St Leonards



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