PMO Support Specialist

3 months ago

Burwood East, Australia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: The SI Program Management Office (PMO) supports the International System Integration (SI) Teams to execute mission critical communications system integration contracts within the newly created International Markets region for SI.

The PMO establishes and maintains a services methodology framework and is responsible for the continuous improvement of processes and to provide governance, support and training to the SI organization.

The PMO will be a multi-site team organised into four functions - Business, Governance, Support and Transformation. This position will be reporting to the International SI PMO Support Leader.

The Support Specialist will be part of the International SI Support function providing back office support to the PM community, which allows efficient delivery of SI projects, resolves project issues and helps us gather data to improve decision making and business decisions. Other objectives include creating a standard platform for project implementation across business regions and key project functions.
**Manages the development and/or implementation of Motorola Solutions products or services. Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. Manages projects from inception to completion (or transition), including tracking and evaluation of project performance. Ensures that projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status. Utilizes six sigma and project management methodologies to ensure maximum project effectiveness. Motivates project team to ensure optimal performance. May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities.\

The Support Specialist responsibilities include:

- Supporting the execution of Workflow processes covering:

- iProcurement Purchase Order Requests including invoicing where applicable
- Risk Release or Expenditure Approvals
- Project Start and Close Requests
- Customer Change Orders
- Other workflows in development or to be determined
- Help expedite project equipment deliveries by leveraging Freight Forwarders to assist in business revenue forecasting and meeting set targets.
- Where applicable during Freight, Shipping and logistics of equipment, support all documentation related to Import, Export, Customs and any regulatory Authority Permits/licences/Certificates.
- Provide and support Customer Manual Sales Invoicing/Packing Lists/Country of Origin Certificates and Airways bills
- Actively support Warehouse Management and Inventory Control for MSI internal or Project use

***Basic Requirements**:

- 3+ years of project/program management.
- Experience in Program Management Office process/procedures.
- Proficient in Microsoft Office (Word, Excel, PowerPoint & Project).
- Understanding of order management processes/systems
- Data gathering and presentation skills
- Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus.
- Understanding of Import/Export controls is a plus and preferably a good understanding of Incoterms
- Strong time management, communication and organization skills
- Good influencing skills required as working with a global team across multiple sites

***Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: Yes

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great add

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