Key Relationship Manager

5 months ago

Strathpine, Australia MCI Full time

**The role**

The position plays a key role in the marketing and sales of MCI Achieve courses to APM Employment Services and other Employment Services providers. This includes, but is not limited to, training, marketing, site visits, enrolment assistance, new program sales and management.

This full-time role involves getting to know clients and understanding their business needs whilst identifying and securing sales opportunities.

**You will make an impact by**:

- Establishing and nurturing strong, long-term relationships with internal and external stakeholders to ensure that MCI Achieve is the preferred provider of training courses to Employment Services provider.
- Being accountable for the retention and growth of MCI’s customer base
- Expediting the resolution of customer problems and complaints to maximise client satisfaction
- Participating in team and departmental activities to support and drive continuous improvement of systems and processes to deliver quality outcomes
- Liaising with relevant Senior leaders through reports and regular meetings to share portfolio knowledge and identify potential business improvements

**To be successful in this role**

Bringing your exceptional communication and influencing skills and a proactive approach, you will be confident building and managing stakeholder relationships. You will also have strong commercial acumen and the ability to manage and deliver on a broad range of priorities.

**You will have**:

- Proven experience in achieving sales targets in either an Account Management, BD or Relationship Management role with a “scoreboard mentality” of wanting visible and measurable success
- Excellent communication, networking and negotiation skills with a demonstrated ability to create and deliver engaging presentations tailored to suit clients’ needs
- Knowledge and experience in Employment Services Industry
- Travel will be an integral part of the role
- Excellent Knowledge of MS office suite programs
- A background in the training industry is **highly desirable** but not mandatory.

**Be rewarded for your success**
- Fitness Membership discounts
- Discounted Health, Pet, Home and Content Insurance
- Access to external confidential counselling from an Employee Assistance Program (EAP) provider

**About APM Group**

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?

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