Broker Support Consultant

3 weeks ago

Brisbane, Australia Bank Australia Full time

Posted: 14/02/2024

Closing Date: 07/03/2024

Job Type: Contract

Location: Brisbane

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We are currently looking for a full time Broker Support Consultant to join the Partnership team on a fixed term contract (12 months). The Broker Support Consultant has the responsibility of supporting brokers with day to day enquiries to drive and achieve mutually beneficial partnerships and results.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Manage inbound enquiries (phone, online, mail) generated by the bank’s accredited broker partners
- Ensure professional efficiency with an emphasis on delivering exceptional service
- Ensure all broker enquiries are followed up promptly and professionally
- Take part in the bank’s quality assurance program by achieving quality, productivity and service targets
- Keep abreast of all legislation governing lending and its impact on day to day loan processing
- Regularly review loan procedures and policy, recommending areas for improvement
- Activate Property Hub for newly accredited brokers and /or re-setting passwords
- Order valuations on behalf of brokers for properties greater than $1.5m in value

**What you will bring**
- Banking experience and knowledge of banking products and services
- Sound understanding of banking credit underwriting policy
- Knowledge of lending legislation (e.g. National Credit Act and Privacy Act) highly desirable
- Excellent communication skills (written, verbal and interpersonal)
- Ability to identify customer needs through questioning techniques
- Ability to investigate and follow up queries and problem solve
- Empathy to the customer’s financial situation
- Good computer literacy
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

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