Allocation Supervisor

4 months ago

Mount Waverley, Australia ANC Delivers Full time

Spark the change you want by joining a leading, national organisation
- Make an impact by providing guidance and advice to your team
- Take the lead on driving and delivering high performance

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is to unlock the full potential of a customer’s purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.
- We strive to build exceptional teams that are flexible and offer flexibility.
- We love our clients but obsess over our customers.
- We commit to enhancing brand value, customer sales and reputation.
- We are an extension of our client’s brands, ensuring the customer experience is positive and expectations are met.

**The Opportunity**

ANC is seeking to appoint a highly motivated **Allocation Supervisor** to support and lead the allocation team to ensure successful day-to-day planning, routing, and allocation of deliveries for our clients.

In this role you will monitor progress and engage the allocation team to deliver a standard of service that exceeds the expectations of ANC and our clients.

You’re Excited About This Opportunity Because You Will

**Lead**: Lead, coach and guide the Allocation team, assisting them to take proactive steps in planning the allocation of work to ensure cross utilisation and productivity of our Delivery Professionals. You'll partner with Delivery Experience team to ensure the success of our Delivery Professionals (contractors) in providing professional and timely delivery of goods.

**Own**: Own the responsibility of ensuring successful planning, routing, and allocation of deliveries for our clients. You'll provide guidance to the allocation team, ensuring they are trained and developed to allow them to succeed.

**Delight customers**: Lead your team in creating efficient and productive runs for our Delivery Professionals to enable a great outcome for them as well as a great customer experience.

**Strategise**: Drawing on your previous experience and knowledge, identify and suggest process improvements that will contribute to efficiencies in routing optimisation within the Allocation team to meet KPIs.

**Safety**: Everyone at ANC is responsible for safety. You will work with our operations team and Delivery Professionals to ensure continual improvement to both employee and driver safety & wellbeing.

We’re Excited About You Because
- You have demonstrated experience in a similar supervisory role.
- You have strong understanding of FMS (Freight Management Systems) and routing software
- You're great at coaching, building positive relationships and have experience in improving engagement levels
- You're able to respond in a rapidly evolving and pressured environment.
- You possess high level multitasking, organizational and planning skills.
- You‘re a patient and effective communicator with the ability to influence internal departments to find the solutions, resolve problems and reduce complexity.

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