Customer Service Agent

3 weeks ago

Clayton, Australia myHomecare Full time

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.

We have an exciting opportunity for a highly experienced Customer Service Agent, looking to make a real difference through their work specifically in the Happy Living Brand. Happy Living is a national Brand with over 2000 clients specialising into the Culturally and Linguistically Diverse (CALD) community with clients mainly from the Chinese, Korean, Arabic and Vietnamese communities. English, Mandarin and Cantonese language fluency (speak, read and write) is essential.

**So, what does the role entail?**

As a member of the customer service team, you’ll be responsible for:

- Answer all incoming calls, with the objective of providing first contact point resolution, using your problem solving skills and customer first mindset
- Understand the organisation team structures to connect customers into the right areas across the business,
- Document customer inquiries in the Customer Record System so that the customers inquiry and outcome of the call has a clear record in the system.
- Achieve the Key Performance Metrics required in the role in terms of the quantitative and qualitative metrics relevant to call service performance with customers
- Complete all administration tasks as required by the management and liaise with the administration team
- Greet visitors and ensure they have signed in and out of the building.

**We are looking for someone with**:

- 12 months experience+ in a small high-volume contact centre or customer service environment ideally in a regulated industry
- English, Mandarin and Cantonese fluency is essential.
- Proven Customer Service Experience in a multi-faceted business.
- A passion for servicing customers and experience in handling complex client enquiries
- Excellent interpersonal and communication skills utilised in developing collaborative relationships with consumers, internal and external stakeholders.
- Proficiency in MS Office computer skills.
- High Proficiency Written and Oral skills.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**Highly desirable**:

- Aged Care or Health industry experience
- Certificate III in Business (or similar)
- Salesforce or Lumary Software experience is desirable.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

To apply, upload your resume through SEEK.

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