Customer Service Agent

1 week ago


Clayton South, Victoria, Australia Kennards Hire Full time
Customer Service Agent
Clayton, VIC

  • Largest familyowned equipment hire company in ANZ and still growing
  • Grow with Kennards Hire | Level up your skills
  • Join a high performing team and enjoy a supportive team culture

About us
At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best.

Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family.

With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.


Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do.

As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.


About the role
As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

  • Collaborating with operations for seamless customer experiences.
  • Handling inquiries, quotes, escalations, and equipment breakdown support.
  • Managing details, schedules, and building strong customer relationships.
About you


You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.


  • Dedication to exceptional service and strong customer focus.
  • Proficiency in communication, MS Office tools, and problemsolving.
  • Detailoriented, adaptable, and skilled in multitasking.
  • Motivated to excel in a phonebased role, with administrative expertise.

Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company.

Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.

We offer great Benefits & Rewards such as;

  • Profit Share bonus
  • Paid Parental Leave
  • Extensive training and development throughout your career with us
  • Career progression and internal transfer opportunities across state and international borders
  • Staff discount rates on our hire gear
  • Access to our employee benefits program including discounts on insurance, eye care, travel and more
  • Annual Awards night, Team BBQs and many other fun social events


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