Customer Service Team Leader

4 weeks ago

Queanbeyan, Australia Veolia Environmental Services Full time

**The Opportunity**:
We are seeking a dynamic and experienced Customer Service Team Leader to join our team at our Queanbeyan site. This is an exciting opportunity for a motivated individual with strong leadership skills to drive positive change and structure within our customer service department.

As the Customer Service Team Leader, you will play a crucial role in managing the team, overseeing daily operations, and implementing strategies to enhance overall performance and efficiency.

**What's on offer**:

- Opportunity to travel to various sites for additional training and collaboration
- Free onsite parking
- Diverse and inclusive team culture
- Chance to drive change and positively influence a team
- Competitive salary and benefits package

**What you'll be responsible for**:

- Managing and leading the team on-site
- Overseeing day-to-day tasks, including completing run sheets, credits, and invoicing
- Handling daily allocations and reporting
- Implementing and maintaining efficient office management practices
- Providing guidance and support to team members
- Identifying areas for improvement and implementing solutions

**What you'll need to be successful**:

- Proven leadership experience and ability to positively influence a team
- Proficiency in various computer systems and software, Salesforce desired
- Excellent communication and interpersonal skills
- Ability to adapt to changing priorities and work under pressure

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We have a zero-tolerance policy for drugs and alcohol at work. If selected, you must pass a medical check including drug and alcohol screening. You will also need to agree to a police background check.

**A Veolia Career**:
All of our employees are entitled to:

- Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
- Employee share plan
- Support to pursue educational and development opportunities
- Access to endless career options and pathways, Veolia promotes from within
- Employee Assistance Program (EAP)
- Bupa health insurance discount
- Corporate Discounts
- Fitness Passport
- Volunteer Opportunities
- Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Veolia offers environmental solutions for a sustainable future. We provide career growth opportunities while contributing to a better planet.

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