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2 weeks ago
The Assistant Director Clinical Operations is responsible to the Director Client Assist Contact Centre for overseeing and managing the provision of a health and allied health telephony based service that provides clinical intake, escalations services, brief telephone counselling interventions, risk and safety planning for veterans and their families who are in distress.
- Brisbane, Queensland
- $80+ per hour + Superannuation
- 12-month contract, with the possibility of an extension, pending business requirements.
**About the role**
- Provide clinical oversight of initial assessment and triage for clients engaging with the department, this includes complex cases.
- Monitor the delivery of clinical intake and counselling services across the team to ensure consistency, adherence to relevant clinical policy, and administrative procedures
- Manage the development and implementation of the departments Intake protocols, procedures and best practices for the provision of high quality, nationally consistent intake service provision
- Coordinate the training and induction of clinical staff to undertake the clinical and administration tasks required for the intake and counselling service
- Provide expert advice on policy, complex problem solving and issues management for internal and external stakeholders
- To accommodate the 24/7 operational service delivery of the Client Assist Contact Centre, the successful applicant will be required to work within a roster that spans across the working week, weekends and some public holidays. Shifts times can range anywhere from 7 am to 12am. Weekend work will be approximately once per month.
**About you**
- Must have excellent communication skills.
- Leadership experience with min 3 years
- Happy to work on a rotating roster 24/7
- Min 5 years' experience in allied health, nurse, social worker etc
- Can pass a clear working with children
- Hold a current police check, obtained within the last 6 months, or willing to get one.
- Must be **Australian Citizen
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